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Autocal does not show patterns on Lumagen Radiance

 
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Corleone88



Joined: 09 Dec 2006
Posts: 474
Location: France

Posted: Sat Apr 07, 2018 10:32 pm    Post subject: Autocal does not show patterns on Lumagen Radiance
Hello,

I have a Radiance XD+ and I recently bought the chromapure version 3 with autocal. I setup up the parameters: the meter is connected and recognized by Chrompaure, and I set the external generator to the Radiance with COM6 for the port (I set it in the Windows device manager). I have WIn 7.
I then started the autocal. My screen became black and the calibration went very quickly through the colors and stopped at 5% grayscale. But the screen remained black.
I don't know what went wrong. I have not the latest Lumagen firmware but the previous one (103114 version).
Thanks for your help
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TomHuffman



Joined: 01 Jun 2010
Posts: 76
Location: Springfield, MO

Posted: Sun Apr 08, 2018 1:45 am    Post subject:
Uninstall ChromaPure, go to our News page, download the latest version, and install that.
Start ChromaPure, open the Initial Setup page, and click Repair Settings in the lower right-hand corner. ChromaPure will restart.
Go to the Initial Setup page again and setup your meter and Lumagen.
Try again and report back to ChromaPure Support (support@chromapure.com).
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