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uwanna
Joined: 05 Dec 2008 Posts: 17 Location: Marietta, Ga
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| Posted: Mon May 14, 2012 7:24 pm Post subject: Help! Sony G70 won't enter Service Mode |
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Just installed a new G70 (171hrs) that I've been hoarding for a couple of years. Setup went absolutely perfect, with one exception. When I tried to enter Service mode to save data as service data, I could not enter service mode! By the way, I DO have status turned on (common mistake). When ever I hit enter to do the old (enter-enter-up-down-enter) , as soon as I hit enter, I get a display on the lower left that says (INDEX:0) or whatever index number is selected on the rotary dials. Then the rest of the sequence fails. I am completely stumped! Have had multiple G50s and G70s and never seen this problem. The old G70 that I replaced worked AOK for service menu. The only thing not standard on the G70 is have an early Moome HDMI card in the B input slot. I now have an absolutely gorgeous picture, but would like to be able to get to Service mode. On the menu, it now has a big red F at the top, where the big yellow S should be for service.
Any of you geniuses have any thought or solutions?
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 8:07 pm Post subject: |
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It sounds like you are somehow in FACTORY mode. Did you change any jumpers on the YA board?
I will look in the SM if I have time.
Did you have this projector in service mode before? You need to be in service mode to do most adjustments including focus and astig so you could not get to these on the remote without being is service or factory mode.
craigr
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 8:15 pm Post subject: |
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Try pressing the "sys set" button on the remote and let it do its thing for a minute.
I have never put a G70 in factory mode before and I can't find it documented. There must be a factory mode though to setup initial data at the factory. Do you have another G70 that you can compare to? What you might want to do is pull the YA boards out of a working G70 with a service mode and compare all of the dip switches on each YA board. The dip switches should be the same on both boards. If one or more is different on your G70 with the F menu document and switch the jumpers to match the good YA board.
Who had this projector before you? What is the history?
craigr
_________________ JETI 1501-HiRes 2nm Spectroradiometer
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ecrabb Forum Moderator
Joined: 13 Mar 2006 Posts: 15909 Location: Utah
TV/Projector: JVC RS40, Epson 5010
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| Posted: Mon May 14, 2012 8:34 pm Post subject: |
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The OP's post is confusing to me... If he weren't able to get into Service Mode, he wouldn't have even been able to do any convergence.
SC
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uwanna
Joined: 05 Dec 2008 Posts: 17 Location: Marietta, Ga
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| Posted: Mon May 14, 2012 8:45 pm Post subject: |
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Bought this G70 from a home theater outfit several years ago. They said it was ordered for a customer and never installed, given it shows only 170hrs, sounds right. They did mention that it was a B-stock unit. Perhaps that explains the possible FACTORY mode, as it was likely a return for service unit and may have been left in factory mode after their checkout.
I think you may be right on the big red F meaning FACTORY mode, seems logical. I'll have to look into that YA board thing. I do have the service manual also, so I need to do some reading.
But one thing, compared to my old tired 40k plus hours G70, this thing looks STUNNING in HD! But that old G70 served me well for ten odd years with very few problems. These things are built lika a tank.
Thanks for your input, let me know if you stumble on anything else.
Grant
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uwanna
Joined: 05 Dec 2008 Posts: 17 Location: Marietta, Ga
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| Posted: Mon May 14, 2012 8:50 pm Post subject: |
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| ecrabb wrote: | The OP's post is confusing to me... If he weren't able to get into Service Mode, he wouldn't have even been able to do any convergence.
SC |
just powered it up and starting adjusting! I too was confused that i didn't need to enter service mode!! Got it all set with a great picture!
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 9:12 pm Post subject: |
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| ecrabb wrote: | The OP's post is confusing to me... If he weren't able to get into Service Mode, he wouldn't have even been able to do any convergence.
SC |
"F" over the menu denotes "factory" mode. This is set by hardware switch probably on the YA board. In factory mode you will have full service mode control, but the settings are not saved to the "Dallas" chip. Instead they are saved on another nonvolatile chip. These will be the settings that are restored when you hold down delete and select to "restore factory defaults." I would not recommend saving the work you just did. This would overwrite the factory block and may make setting up everything impossible. To save factory mode settings you fip whichever dip on the YA board is in the factory dip position back to the normal position. The alphanumeric display will say something, and then your factory block will be overwritten and you will not be able to get it back.
I suggest that you power off the projector, unplug it for 30 seconds, replug, power up, and then see if you still have your setup. Hope you will have lost your setup because otherwise your factory block will not be retrievable and that could be a big can of worms without documentation.
Assuming you lose the setup work you did, pull the YA board out and compare the dip switches to a known good YA board and make sure they are the same on both boards.
Again, to be in F menu mode you don't hit anything on the remote. It means that a dip switch is in the factory mode position on the YA board...
...at least this is how I do it on the G90's. The G90 procedure is documented so worst case you could try following that procedure. It is very very very long and may not work the same on a G70.
craigr
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 9:16 pm Post subject: |
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| ecrabb wrote: | The OP's post is confusing to me... If he weren't able to get into Service Mode, he wouldn't have even been able to do any convergence.
SC |
Exactly, factory mode is enabled by hardware switch and will be enabled until the switch is returned to the normal operating mode position.
craigr
_________________ JETI 1501-HiRes 2nm Spectroradiometer
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Phone: 865-405-6892
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 9:20 pm Post subject: |
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| uwanna wrote: | | ecrabb wrote: | The OP's post is confusing to me... If he weren't able to get into Service Mode, he wouldn't have even been able to do any convergence.
SC |
just powered it up and starting adjusting! I too was confused that i didn't need to enter service mode!! Got it all set with a great picture! |
And there in lies the problem. In factory mode the projector can't auto switch to match input rates to output memories. The 1-12 memory blocks that are not erasable are factory blocks. These blocks must be setup with specific input rates and the G70 needs to be instructed on which input rate you are providing and which block you are adjusting. Furthermore specific rates must be used with specific blocks otherwise the projector may get really messed up.
I know shortcuts on the G90, but I never remember seeing any documentation on factory mode for the G70 so it is hard to speculate what the procedure is and what you have done by making your really nice setup.
It is a shame to lose your work after all the labor, but if you can find a way to dump it you will most likely be better off once we figure out how to turn factory mode off and enable operating mode.
craigr
_________________ JETI 1501-HiRes 2nm Spectroradiometer
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Phone: 865-405-6892
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uwanna
Joined: 05 Dec 2008 Posts: 17 Location: Marietta, Ga
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| Posted: Mon May 14, 2012 9:31 pm Post subject: |
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| CIR Engineering wrote: | | ecrabb wrote: | The OP's post is confusing to me... If he weren't able to get into Service Mode, he wouldn't have even been able to do any convergence.
SC |
"F" over the menu denotes "factory" mode. This is set by hardware switch probably on the YA board. In factory mode you will have full service mode control, but the settings are not saved to the "Dallas" chip. Instead they are saved on another nonvolatile chip. These will be the settings that are restored when you hold down delete and select to "restore factory defaults." I would not recommend saving the work you just did. This would overwrite the factory block and may make setting up everything impossible. To save factory mode settings you fip whichever dip on the YA board is in the factory dip position back to the normal position. The alphanumeric display will say something, and then your factory block will be overwritten and you will not be able to get it back.
I suggest that you power off the projector, unplug it for 30 seconds, replug, power up, and then see if you still have your setup. Hope you will have lost your setup because otherwise your factory block will not be retrievable and that could be a big can of worms without documentation.
Assuming you lose the setup work you did, pull the YA board out and compare the dip switches to a known good YA board and make sure they are the same on both boards.
Again, to be in F menu mode you don't hit anything on the remote. It means that a dip switch is in the factory mode position on the YA board...
...at least this is how I do it on the G90's. The G90 procedure is documented so worst case you could try following that procedure. It is very very very long and may not work the same on a G70.
craigr |
The YB board is the one with the switches. There is a switch block with four dips S100. On the block diagram and the board picture it says "factory refresh" and also says "normally on". Then there is a momentary switch S102 called "user format". they are on the top edge of the YB board. I'm thinking SW102 probabaly needs pushed to put it back in user mode after service. Whatcha think?
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 9:33 pm Post subject: |
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| uwanna wrote: |
I think you may be right on the big red F meaning FACTORY mode, seems logical. I'll have to look into that YA board thing. I do have the service manual also, so I need to do some reading.... |
I know for sure that F means factory mode on the G90 and this is a hardware enabled mode through the dip switches on the YA. I have documentation for this on the G90. There is no documentation that I have seen for this on the G70 and it is not in the service manual at all.
| uwanna wrote: |
...But one thing, compared to my old tired 40k plus hours G70, this thing looks STUNNING in HD! But that old G70 served me well for ten odd years with very few problems. These things are built lika a tank. Thanks for your input, let me know if you stumble on anything else.
Grant |
40k hours is a good life for a G70. Was that on one set of tubes? If so I can see why the new machine looks so much better! I guess worst case you could swap the new tubes into the old machine
Really what you may want to try is swapping YA boards and see if your new machine is working properly with the menu modes. Just as a trial.
craigr
_________________ JETI 1501-HiRes 2nm Spectroradiometer
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OMARDRIS JVC Software Patch to use K10-A and Jeti with JVC OEM AutoCal Software!
Sencore CR7000 CRT Tube Analyzer / Rejuvenater
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Phone: 865-405-6892
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Mon May 14, 2012 9:43 pm Post subject: |
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| uwanna wrote: |
The YB board is the one with the switches. There is a switch block with four dips S100. On the block diagram and the board picture it says "factory refresh" and also says "normally on". |
Whew, for the record I am in Europe, it is late, and I have been drinking. So be careful doing anything tonight based on what I say. This does sound like the right switch block though. I don't know why it is called "factory refresh though."
I think before you do anything you want to try and delete your work. The only way I can think to do this would be to power down and unplug the set.
Are all four dips in the same position? Are they "on" or are the "off?" On the G90 it is only one dip that needs to be moved in order to be in factory mode.
First see if the switches are in the normal mode or not.
| uwanna wrote: | | Then there is a momentary switch S102 called "user format". they are on the top edge of the YB board. I'm thinking SW102 probabaly needs pushed to put it back in user mode after service. Whatcha think? |
NO!
I am 99% sure that this is not it. This switch I think will wipe out your Dallas chip if you hold it down. If it is what I think it is, when the projector is off you hold it down for several seconds. The alpha display will say some things and then your Dallas chip data will be overwritten with default data (factory data which is now bad) and you will also lose your serial number and hour counter.
Either that, or this switch deletes the firmware and then you will need to reload your FW via RS232 connection and a PC with the G70 software. Don't do that one, but I think this S102 is documented in the G70 service manual (I have used it before I think).
craigr
_________________ JETI 1501-HiRes 2nm Spectroradiometer
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Sencore CR7000 CRT Tube Analyzer / Rejuvenater
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www.CIR-Engineering.com - craigr@cir-engineering.com
Phone: 865-405-6892
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macgyver655
Joined: 22 Aug 2007 Posts: 8508
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| Posted: Mon May 14, 2012 10:14 pm Post subject: |
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It says factory refresh because 1 switch is for factory mode and 1 switch is for refresh of the main CPU. Other switches are for P73 and P74.
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macgyver655
Joined: 22 Aug 2007 Posts: 8508
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| Posted: Mon May 14, 2012 10:18 pm Post subject: |
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Oh, switch 1 is for factory mode...
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macgyver655
Joined: 22 Aug 2007 Posts: 8508
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| Posted: Mon May 14, 2012 10:23 pm Post subject: |
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Did you try doing a factory reset?
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uwanna
Joined: 05 Dec 2008 Posts: 17 Location: Marietta, Ga
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| Posted: Mon May 14, 2012 10:47 pm Post subject: |
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| macgyver655 wrote: | | It says factory refresh because 1 switch is for factory mode and 1 switch is for refresh of the main CPU. Other switches are for P73 and P74. |
just relooked at the block diagram. You are correct, dip sw1 is for factory mode, sw2 is refresh. don't know what P73 and P74 mean or are for. I have the G70 all buttoned up at the moment, however I will look at the switch positions manana and I am thinking I will find the factory dip "flipped"
Thanks for putting me on the right path! Love this forum!
Grant
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Curt Palme CRT Tech
Joined: 08 Mar 2006 Posts: 24396 Location: Langley, BC
TV/Projector: All of them!
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| Posted: Mon May 14, 2012 10:51 pm Post subject: |
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If nothing else, you can send me your YA/Yb boards here for testing or replacement if nothing else works. I do have spares.
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uwanna
Joined: 05 Dec 2008 Posts: 17 Location: Marietta, Ga
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| Posted: Tue May 15, 2012 12:48 pm Post subject: |
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VOILA!!! All is well, took a look at S100 on YB board and Dip 1 (Factory) and Dip 4 (PF74) were in the off position. Flipped them both, powered up, and everything is now normal. I'm sure this was a demo return or something and when Sony checked it out for resale as a B-stock, they forgot and left it in factory mode.
I have never had a basically new G70 (171hrs) before, and I am just stunned with the picture vibrance and quality. In the last 20yrs, I've struggled through used 1270, 1271, several Barcos, G50s and G70s, but never knew things could look so good!
Big thanks to all who responded to my plea for help and thanks to Curt for this forum!
Grant
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CIR Engineering
Joined: 25 Aug 2008 Posts: 4269 Location: Chicago USA & Berlin Germany
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| Posted: Tue May 15, 2012 4:23 pm Post subject: |
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Good
So did your old G70 have 40k hours on the original tubes? If so it must have been pretty dim compared to the new one!
craigr
_________________ JETI 1501-HiRes 2nm Spectroradiometer
JETI 1211 Spectroradiometer
Photo Research PR-650 Spectroradiometer
Klein K10-A Colorimeter
Murideo Fresco SIX-G HDMI 2.x Multimedia Generator
Murideo Fresco SIX-A HDMI 2.x Analyzer
Light Illusion ColourSpace XPT Color Calibration Software
Light Illusion LightSpace XPT Pro Version 10.x Color Calibration Software
OMARDRIS JVC Software Patch to use K10-A and Jeti with JVC OEM AutoCal Software!
Sencore CR7000 CRT Tube Analyzer / Rejuvenater
Authorized Dealer for Lumagen & just about everything worth buying
www.CIR-Engineering.com - craigr@cir-engineering.com
Phone: 865-405-6892
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Curt Palme CRT Tech
Joined: 08 Mar 2006 Posts: 24396 Location: Langley, BC
TV/Projector: All of them!
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| Posted: Tue May 15, 2012 4:37 pm Post subject: |
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Glad someone here could help, that's one I would have never figured out via email. Those are the worst, strange fingers in the set, mucking with stuff that they don't know about.
Cheers!
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