greg_mitch
Joined: 03 May 2006
Posts: 5320
|
| Posted: Tue Jul 21, 2009 1:05 am Post subject: Buyer Beware: My experiences with AV123 |
|
|
Not quite as bad as dealing with Gary M., but pretty close. Not trying to trash anyone but rather make everyone here of how this company handles orders and warranty work. The response time is way below acceptable and the missed deadlines are guaranteed.
| Quote: |
From: Kyle
Sent: Mon 7/20/09 12:51 PM
To: 'Greg
Greg,
I am sorry for the delay. It looks like your amp will be shipping with the next batch of amps, which will ship out tomorrow.
Let me know if you have any questions.
Thanks!
Kyle
------------------------------------------------------------------------------------------------
From: Greg
Sent: Friday, July 17, 2009 10:35 PM
To: kyle
Subject: RE: MFW XXX Amp Replacement Proof of Purchase
Didn't see anything. If you could forward it to me, I would appreciate it.
Greg
------------------------------------------------------------------------------------------------
From: kyle
To: greg_mitch
Subject: RE: MFW XXX Amp Replacement Proof of Purchase
Date: Tue, 14 Jul 2009 11:52:26 -0600
Greg,
Yep you should be getting a tracking number by Friday night. Let me know if you do not, I would be more than happy to forward it to you.
Thanks!
Kyle
------------------------------------------------------------------------------------------------
From: Greg Mitchell
Sent: Monday, July 13, 2009 1:38 PM
To: kyle
Subject: RE: MFW xxx Amp Replacement Proof of Purchase
Should I anticipate a tracking number for my replacement amp this week?
Thanks.
Greg
------------------------------------------------------------------------------------------------
From: kyle
To: greg_mitch
Subject: RE: MFW xxx Amp Replacement Proof of Purchase
Date: Wed, 10 Jun 2009 14:53:16 -0600
Greg,
Thank you for your email. You are currently in group M for the MFW-15 amps and you will be shipping out the week of July 6th.
Please let me know if you have any further questions.
Thanks!
Kyle
Customer Care Manager
------------------------------------------------------------------------------------------------
From: Greg
Sent: Tuesday, June 09, 2009 6:56 PM
To: techsupport
Subject: RE: MFW xxx Amp Replacement Proof of Purchase
Is there an update on these amps. I have not received a ship date. Thank you.
Greg
------------------------------------------------------------------------------------------------
From: techsupport
To: greg_mitch
Subject: RE: MFW xxx Amp Replacement Proof of Purchase
Date: Fri, 29 May 2009 16:07:14 -0600
Dear Mr. Greg:
Thank you for sending this. May I trouble you to send my your address and telephone number so I can enter an order for the amp module. I do not see that one has been entered to date.
Thank you.
Kindest regards,
av123 Technical Support
From: Greg
Sent: Friday, May 29, 2009 3:22 PM
To: techsupport
Subject: MFW xxx Amp Replacement Proof of Purchase
Here is confirmation of my order below. Don't know if the GC or the veneered faceplates ever materialized.
------------------------------------------------------------------------------------------------
From: Tech Support/av123
Sent: Fri 5/29/09 1:23 PM
To: greg_mitch
Dear Mr. Greg:
I am having trouble locating your order. Can you please provide your full name and address that you ordered under. Once I have this I can check this out. Thank you.
Kindest regards,
Technical Support
------------------------------------------------------------------------------------------------
From: Greg
Sent: Friday, May 29, 2009 6:21 AM
To: kyle
Subject: RE: BStock MFW Amp Issue Serial Number: xxx
I know people are receiving emails about replacements. Am I longer down the list or did my email never make it on the list? Thanks!
Greg
------------------------------------------------------------------------------------------------
Date: Thu, 7 May 2009 19:59:22 -0600
Subject: Re: BStock MFW Amp Issue Serial Number: xxx
From: kysteidle
To: greg_mitch
Greg,
I see that you have emailed tech support also. If you need to get a hold of me for any reason, please use my AV123 address of kyle.
Thanks!
Kyle
------------------------------------------------------------------------------------------------
From: greg_mitch
To: kyleav123
Subject: RE: Serial Number
Date: Wed, 10 Sep 2008 07:58:40 -0500
Thanks Kyle,
This is the correct finish and shipping address.
Greg
------------------------------------------------------------------------------------------------
From: kyleav123
To: mlsav123
Subject: RE: Serial Number
Date: Tue, 9 Sep 2008 23:28:22 -0700
Greg,
Thank you for your order. Your serial number is XXX and your MFW-15 finish is Satin Black.
I have the following shipping address for you:
XXXXX
May I bother you to confirm that I have the correct finish and shipping address for your order.
Thanks!
Kyle
------------------------------------------------------------------------------------------------
-----Original Message-----
From: Mark L. Schifter
Sent: Monday, September 08, 2008 7:15 AM
To: Greg_Mitch
Cc: K-Man
Subject: Serial Number
Good Morning…
Kyle – would you please move forward and issue a serial number to Greg
I would like to take this moment to thank you once again for your patience during this very long wait for your MFW-15.
This week we are set to have an arrival of quite a few subs – and once again there will be some seriously happy faces once these arrive to their final homes.
To try to apologize further and let you know how bad I have felt about this would be impossible, but lets just say I plan on offering you folks the same $100 GC towards electronics at av123 – and the beautiful trim panels should you desire them. I will send some e-mail about this next month once all of our friends have received their subs…
Humble thanks from my heart…
Mark
------------------------------------------------------------------------------------------------
Payment Received
Sent by:
Greg
Buyer Email:
Payment Sent to:
mlsav123
Amount received:
Fee:
Total:
Date:
Jun. 10, 2008
Time:
15:40:42 PDT
Status:
Completed
Seller Protection Policy:
Eligible (if certain criteria are met) Help
Attn. Sellers:
You must ship to the address shown below to be protected under PayPal's Seller Protection Policy.
Subject:
Satin Black MFW-15 B-Stock
Note:
MLS,
Here is my payment for one SB MFW-15 b-stock. I understand there will be additional shipping charges later. Thank you.
|
Ordered June 2008.
Excuses to account for excessive delay. How can Bstock product be delayed? It is supposed to be a damaged existing piece, right?!
They issued me some arbitrary serial number about 4 months into the wait to make it seem like there was progress. The sub shows up and doesnt even match the serial number I was issued.
Received Product October 2008. Did not receive $100 GC or the Rosewood veneered faceplate.
Amp blew May 2009.
Warranty replacement requested May 2009. They have no record of my purchase even though they issued me a Serial number. DOESNT ANYONE WRITE THINGS DOWN THERE?!
Excessive amount of amp failures pushes expected amp ship date out. Promised to get my amp tracking number week of July 6th.
Emailed July 13th to see where my tracking number was.
Promised that my amp would be shipped by Friday. No amp shipped Friday.
Emailed to see where tracking number is...promised that amp would ship this week.
To be continued....
|
|
