CurtPalme.com Home Theater Forum

**Curt Palme** · Posted: Tue Sep 02, 2008 2:39 pm Post subject: How not to pack projectors.

I PAID Pilot Air to pack these sets. Check this out. Overhanging on each pallet. I asked them to pack 2 sets per pallet, they packed 8 per pallet. Check out these lenses... Sad

Zebu Fellenz · Joined: 21 Dec 2006 Posts: 2567

dropzone7 · Joined: 12 Jun 2007 Posts: 1069 Location: Charlotte, NC

Geez, I could have done a better job if I had just tossed them all in the trunk of my car! Idiots! Shocked

ecrabb · Posted: Tue Sep 02, 2008 3:29 pm Post subject:

What complete morons. I assume they'll be settling for most of the damage since the projectors were packed so stupidly... I mean, it isn't like you didn't specify exactly how you wanted them palletized, right?

What a bunch of monkeys.

SC

**Curt Palme** · Posted: Tue Sep 02, 2008 3:36 pm Post subject:

Let me ask you guys this:

I valued the shipment at $2000.00. They are charging me $3K for packing/shipping. I haven't paid the shipping bill yet. I figure I'll ask for a $1500 reimbursement on this claim..

Should I only pay $1500 for shipping at this point, seeing how trucking/courier companies try and deny all claims, or legally do I need to pay the bill in full, and wait for them to pay me out?

Luckily THEY packed it, so I'd like to see them deny the claim due to improper packaging.. Very Happy

macgyver655 · Joined: 22 Aug 2007 Posts: 8508

The only legality involved would be whats in the contract between you and Pilot Air. If the contract requires the bill to be paid in full before any negotiations of a claim, then thats the legality part of it. If it doesn't spell it out in claim procedures then I wouldn't pay anything until an agreement is decided even more so since they packaged and shipped it. They have full responsibility.

macgyver655 · Joined: 22 Aug 2007 Posts: 8508

Oh, and also do you have it in writing to only place 2 projectors per pallet?

gcom007 · Posted: Tue Sep 02, 2008 5:30 pm Post subject:

Tell me those aren't the HD145 lenses...

**Curt Palme** · Posted: Tue Sep 02, 2008 5:47 pm Post subject:

Yes they are. I think 5 sets are shot, but I might have some front lens parts here that I can rescue 1 or 2 sets from. Most are OK though...

bbfarmht · Posted: Tue Sep 02, 2008 10:18 pm Post subject:

this is an OUTRAGE. Why is ti when someone is told to something a certain way they feel they don't have to listen to you, that their way is better than yours. Because I sure their claim is "I've been packing things for 3 weeks I have more knowledge on how to pack than you do." Why cant people do things as their told??? Evil or Very Mad

Curt I hope you get this resolved with very little lose on your part. And now we know not to let Pilot Air pack our things for shipping!!

**Curt Palme** · Posted: Tue Sep 02, 2008 10:20 pm Post subject:

Funny, they did OK before, this is I think the second shipment in 3-4 years that they've messed up. As with a video/stereo system, the whole package is only as good as it's weakest link. The packer in this case was the weakest link.. Smile

HighDefMike · Joined: 20 Aug 2008 Posts: 62 Location: Florida

WOW

What were they thinking?? Or is that it...they weren't?!

I hope you can find a better shipper.....it may have only happened twice in the last 3-4 years, but if the 1st time results were anything similar to this.....

macgyver655 · Joined: 22 Aug 2007 Posts: 8508

I think Curt will agree that good, reasonable shippers are hard to find. I think the main thing now is if there are going to pay up for their mistake. Have you had any more contact with Pilot, Curt? Was someone there when the shipment was delivered to confirm the damage?

Elaine Benes · Joined: 25 Apr 2006 Posts: 1416

You won't have to try and get back what you don't pay them....

Personally, I wouldn't pay a penny till they agree in writing to your claim, especially if they ignored your specific packing instructions, but charged you according to your specific instructions....

I'd also seek out another shipper in case you have to abandon your dealings with them in order to not be held ransom for charges they clearly are not entitled to. If you ship everything within the US, then just pick them up yourself and bring them back to Canada yourself, there are hundreds of companies that *can* ship for very cheap. I was really, really surprised when you specified how much you ended up paying to have these shipped, it appeared to me to be a LOT more than it should have been...You could have mailed them within the US for less...

**Curt Palme** · Posted: Wed Sep 03, 2008 12:12 am Post subject:

Yep, they want me to pay in full, I disagreed. I paid them $1K, as I'd end up paying that anyways. I can deal with www.freightquote.com. I used them before, Pilot was a bit cheaper and had better service... so far.

jask · Joined: 17 Mar 2006 Posts: 10187 Location: kamloops BC

bbfarmht · Posted: Wed Sep 03, 2008 3:16 am Post subject:

I have a truck and a trailer and I am very considerate of how others want their property packaged. Maybe I should start hauling cargo for the crt community!!! Twisted Evil

And by the way I do spend alot of time behind the wheel with my rig and I haven't lost any livestock yet(and that's the hardest load to haul) Mr. Green

**AnalogRocks** · Posted: Wed Sep 03, 2008 3:17 am Post subject:

**Curt Palme** · Posted: Wed Sep 03, 2008 3:24 am Post subject:

bbfarmht · Posted: Wed Sep 03, 2008 3:24 am Post subject: