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garyfritz
Joined: 08 Apr 2006
Posts: 12088
Location: Fort Collins, CO
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| Posted: Tue Mar 11, 2008 6:42 pm Post subject: Re: HD-EXT 1st Gen Box repair thread |
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I take it they don't update the status very frequently? According to the Canada Post website my box has been sitting in Ottawa for 8 days...
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Tue Mar 11, 2008 6:47 pm Post subject: |
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pretty much.
Its mostly just a confirmation of delivery. I've lodged complaints.
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Wed Mar 12, 2008 11:02 pm Post subject: Re: HD-EXT 1st Gen Box repair thread |
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| garyfritz wrote: |
I take it they don't update the status very frequently? According to the Canada Post website my box has been sitting in Ottawa for 8 days... |
You can put in the same tracking number in the usps.com site. But, they are pretty much like Canada Post; updates are rare.
I did call the Canada Post people and got a better status that what was posted. For my tracking number, there is no status pn the Canada Post. Message says to call Customer Service at 866 607-6301.
Gotta have faith..............................................
wallace
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Wed Mar 12, 2008 11:23 pm Post subject: |
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I put insurance on ALL outgoing packages. regardless if it was sent with any.
so "Relax, my old man has the ultimate set of tools. I can fix it"
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NateTTU
Joined: 14 Feb 2007
Posts: 297
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| Posted: Thu Mar 13, 2008 2:59 am Post subject: |
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Not that I'm in great need of it, but has anyone received their rembursement payment from Moome? I sent my request quite a while ago and haven't heard anything back. Perhaps his is swamped which would be no big deal, just wanted to check with other people first. Thanks.
Nate
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Thu Mar 13, 2008 3:05 am Post subject: |
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sorry guys, I didn't make it down to the Lab tonight. too tired.
Nate. did you send Moome a Paypal invoice? thats the process we've established. he is pretty responsive to that.
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garyfritz
Joined: 08 Apr 2006
Posts: 12088
Location: Fort Collins, CO
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| Posted: Fri Mar 14, 2008 2:28 am Post subject: |
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| Joust wrote: | pretty much.
Its mostly just a confirmation of delivery. I've lodged complaints. |
Yup, not exactly on top of things. canadapost.com says my box is still in Ottowa. It's actually in my HT. 
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Sat Mar 15, 2008 5:41 pm Post subject: |
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| Joust wrote: | latest shippments
#23_ Wallace_________|Repaired CX 224 620 914 CA |
Got my box today.
Once again, thanks to Barry, Kal and all others for taking on this task!
Oh yeah, and of course MOOME for making sure the product is "up-to-par".
Time to get the nec 6pg xtra going! BIG thanks to Cliffy! U R THE MAN!!!
wallace
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mcpherv
Joined: 15 Jan 2007
Posts: 13
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| Posted: Sat Mar 22, 2008 8:23 pm Post subject: |
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Hey guys,
I emailed Moome a few months back to request that he send me the parts to install into my moome ext HDMI converter. I haven't yet recieved the parts - anyone else here in a similar situation? Is Joust still repairing them?
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Sun Mar 23, 2008 1:03 am Post subject: |
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Why yes,
yes he is
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Fri Apr 25, 2008 12:17 am Post subject: |
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Was there ever a fix for the problem of the moome ext box not being able to be turned off via the switch on the front of the box?
After using mine for about 30 minutes or longer, the switch will not power off the box. I have to manually remove power to get it to shut off.
Is there a fix, or is it just my box?
wallace
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Fri Apr 25, 2008 1:41 am Post subject: |
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i have never seen this personally.
I have a box here I'm running.
I do know that Moome has an associate working on the software trying to track down the reported issues.
but if they cannot be reproduced, its hard to fix them.
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Saeid01
Joined: 05 Oct 2006
Posts: 74
Location: Canada
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| Posted: Fri Apr 25, 2008 2:23 am Post subject: |
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Hi Joust,
I have two of these boxes that needs to be repaired/updated. Do I just send them to you? or I need to contact moome first?
Thanks,
Saeid
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Fri Apr 25, 2008 2:29 am Post subject: |
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yeah,
send a mail to moomefix@curtpalme.com
we'll reply with the address.
Last edited by Joust on Mon Apr 28, 2008 7:53 pm; edited 1 time in total
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Saeid01
Joined: 05 Oct 2006
Posts: 74
Location: Canada
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| Posted: Fri Apr 25, 2008 2:36 am Post subject: |
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Thanks
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Thu May 01, 2008 3:24 am Post subject: |
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Still having problems powering off ext box via front panel power swicth.
I sent moome a pm.
wallace
| wallace123456 wrote: | Was there ever a fix for the problem of the moome ext box not being able to be turned off via the switch on the front of the box?
After using mine for about 30 minutes or longer, the switch will not power off the box. I have to manually remove power to get it to shut off.
Is there a fix, or is it just my box?
wallace |
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garyfritz
Joined: 08 Apr 2006
Posts: 12088
Location: Fort Collins, CO
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| Posted: Thu May 01, 2008 3:27 am Post subject: |
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I forget who suggested this, but it's a good idea: I power my Moome from my receiver's switched outlet. That way I don't have to use the possibly-flaky remote to power it, and it gets reset every time I power up the receiver. Works great so far.
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Thu May 01, 2008 3:30 am Post subject: |
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i have one here on 24/7
I just tried it and it powers off fine.
I've seen many (30-40) of these boxes and have never seen the problems described. I have seen temporary freezes. like 20 seconds but it always started responding again.
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Thu May 01, 2008 4:31 am Post subject: |
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| garyfritz wrote: | | I forget who suggested this, but it's a good idea: I power my Moome from my receiver's switched outlet. That way I don't have to use the possibly-flaky remote to power it, and it gets reset every time I power up the receiver. Works great so far. |
Not a bad idea. Although mine will be sitting on top of the pj (ceiling mounted).
| Joust wrote: | i have one here on 24/7
I just tried it and it powers off fine.
I've seen many (30-40) of these boxes and have never seen the problems described. I have seen temporary freezes. like 20 seconds but it always started responding again. |
Maybe it's just mine.
I'll see if moome says he's had any other problems.
wallace
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Wed Jun 04, 2008 2:04 am Post subject: |
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Moome,
You there? I sent a pm back in April about the ext box not powering off.
Can you hel;p?
Wallace
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