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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Fri Feb 08, 2008 1:15 pm Post subject: |
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I got a note from Moome this morning. He will ensure you are compensated.
If you opt for faster Shipping, I'll accommodate that.
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cliffnseattle
Joined: 16 Nov 2007
Posts: 23
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| Posted: Mon Feb 11, 2008 11:16 pm Post subject: |
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If you haven't shipped mine yet (Cliff Green), you can "quick ship" mine and I'll forgo the postage refund. Otherwise, if you've already shipped it, I'll look for the PayPal refund from Moome. Do you need additional info from me to send to Moome? (I put my e-mail address inside the package when I sent it.)
Cliff
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Tue Feb 12, 2008 1:33 am Post subject: Re: HD-EXT 1st Gen Box repair thread |
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| Joust wrote: | Here is a list of all the boxes I've received and thier current status.
Rcv'd Name_________|Repaired Shipped
#1__ Alex Yu _______ |Repaired 0310 0500 0014 8565
#2__ A Tomlinson ____|damaged toslink, waiting parts...............
#3__ Nathan Meyer___|Repaired CX 209 126 030 CA
#4__ Haydn Ball______|Repaired CX 209 126 043 CA
#5__ Allan Halvorson__|Repaired CE 408 004 667 CA Took Quickship option
#6__ Paul Haefner____|Repaired CE 408 004 653 CA Took Quickship option
#7__ Leete&Lemeiux__|Repaired CX 209 125 785 CA
#8__ Philip T Smith ___|Repaired CX 209 126 026 CA
#9__ Suresh Kamath__|Repaired CX 209 126 012 CA
#10_ E Rosenfeld_____|Repaired CX 209 125 771 CA
#11_ Hessel Holland___|Repaired
#12_ Cliff Green______|Repaired
If your name is not here. I did not get your box yet.
I received the parts I need to get repairs done. |
Barry,
I'm unclear on the status of my repair. Are those CX and CE numbers (ok, letters and numbers) tracking numbers?
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richmond5
Joined: 17 Aug 2007
Posts: 48
Location: Toronto, Canada
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| Posted: Tue Feb 12, 2008 3:50 pm Post subject: |
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I got mine back yesterday. Check it out and everything is working fine. Left the gamma around mid-point, nice details for both HDDVD and Blueray. No ringing what so ever. Very happy, THANKS Barry !
Alex:)
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Tue Feb 12, 2008 4:12 pm Post subject: Re: HD-EXT 1st Gen Box repair thread |
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| Phil Smith wrote: | | Joust wrote: | Here is a list of all the boxes I've received and thier current status.
Rcv'd Name_________|Repaired Shipped
#1__ Alex Yu _______ |Repaired 0310 0500 0014 8565
#2__ A Tomlinson ____|damaged toslink, waiting parts...............
#3__ Nathan Meyer___|Repaired CX 209 126 030 CA
#4__ Haydn Ball______|Repaired CX 209 126 043 CA
#5__ Allan Halvorson__|Repaired CE 408 004 667 CA Took Quickship option
#6__ Paul Haefner____|Repaired CE 408 004 653 CA Took Quickship option
#7__ Leete&Lemeiux__|Repaired CX 209 125 785 CA
#8__ Philip T Smith ___|Repaired CX 209 126 026 CA
#9__ Suresh Kamath__|Repaired CX 209 126 012 CA
#10_ E Rosenfeld_____|Repaired CX 209 125 771 CA
#11_ Hessel Holland___|Repaired
#12_ Cliff Green______|Repaired
If your name is not here. I did not get your box yet.
I received the parts I need to get repairs done. |
Barry,
I'm unclear on the status of my repair. Are those CX and CE numbers (ok, letters and numbers) tracking numbers? |
yes, those are international Canada Post tracking numbers.
go here:
http://www.canadapost.ca/segment-e.asp
and paste in the number including the letters.
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Tue Feb 12, 2008 4:17 pm Post subject: |
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| richmond5 wrote: | I got mine back yesterday. Check it out and everything is working fine. Left the gamma around mid-point, nice details for both HDDVD and Blueray. No ringing what so ever. Very happy, THANKS Barry !
Alex:) |
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Wed Feb 13, 2008 12:21 am Post subject: Re: HD-EXT 1st Gen Box repair thread |
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| Joust wrote: | | Phil Smith wrote: | | Joust wrote: | Here is a list of all the boxes I've received and thier current status.
Rcv'd Name_________|Repaired Shipped
#1__ Alex Yu _______ |Repaired 0310 0500 0014 8565
#2__ A Tomlinson ____|damaged toslink, waiting parts...............
#3__ Nathan Meyer___|Repaired CX 209 126 030 CA
#4__ Haydn Ball______|Repaired CX 209 126 043 CA
#5__ Allan Halvorson__|Repaired CE 408 004 667 CA Took Quickship option
#6__ Paul Haefner____|Repaired CE 408 004 653 CA Took Quickship option
#7__ Leete&Lemeiux__|Repaired CX 209 125 785 CA
#8__ Philip T Smith ___|Repaired CX 209 126 026 CA
#9__ Suresh Kamath__|Repaired CX 209 126 012 CA
#10_ E Rosenfeld_____|Repaired CX 209 125 771 CA
#11_ Hessel Holland___|Repaired
#12_ Cliff Green______|Repaired
If your name is not here. I did not get your box yet.
I received the parts I need to get repairs done. |
Barry,
I'm unclear on the status of my repair. Are those CX and CE numbers (ok, letters and numbers) tracking numbers? |
yes, those are international Canada Post tracking numbers.
go here:
http://www.canadapost.ca/segment-e.asp
and paste in the number including the letters. |
Great! I had no idea you had shipped it. Thanks!
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Wed Feb 13, 2008 8:21 pm Post subject: |
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Three packages shipped this morning including that of A Tomlinson. I got the parts in to repair that one along with some spares in the even there are more unforeseen repairs required. They were held up in customs so I apologize for the delays.
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Atom
Joined: 09 Mar 2006
Posts: 79
Location: Toronto
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| Posted: Thu Feb 14, 2008 4:11 pm Post subject: |
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Received this morning ,thanks! Arrived in one piece despite Canada Post 
Andrew
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Sat Feb 16, 2008 7:11 pm Post subject: |
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Guys, I have to re-iterate.
I just got a box full of peanuts and a HD-EXT bounding around inside.
PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE
No not use packing peanuts to ship these boxes.
They are a mess
they generate HUGE amounts of static
they provide inadequate protection.
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kamaths
Joined: 03 Jun 2006
Posts: 1
Location: cincinnati,ohio
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| Posted: Sun Feb 17, 2008 10:35 pm Post subject: |
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Got mine yesterday.Works fine.
Suresh
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richmond5
Joined: 17 Aug 2007
Posts: 48
Location: Toronto, Canada
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| Posted: Wed Feb 27, 2008 11:02 pm Post subject: |
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| Joust wrote: | I got a note from Moome this morning. He will ensure you are compensated.
If you opt for faster Shipping, I'll accommodate that. |
What is the story in regard of our $10.00 reimbursement from Moome? Thanks!
Alex:)
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Wed Feb 27, 2008 11:53 pm Post subject: |
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you will have to take that up directly with Moome.
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Clarence
Joined: 08 Mar 2006
Posts: 3827
Location: Smith Mtn Lake, VA
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| Posted: Thu Feb 28, 2008 6:50 pm Post subject: |
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| Joust wrote: | Please include the RMA # and line of text you were give.
Defective electronic switch back for repair. RMA #14xx
Value = $ 0
On and one more request. for your own good.
please do not use peanuts when shipping. they do not provide adequate protection. Bubble wrap is best.
Take out the toslink blank plug. I've had one that had that plug pushed in the box and it sheared off the toslink transceiver. |
joust-
I'm packing up that tube you wanted and figured I'd kill 2 birds with one stone and send in my EXT for repair. Since I saw Kal's EE screenshots, I never even took my EXT out of the box. I just kept using my internal IFB.
It must be in another thread, but where do I get the RMA# from? you or moome?
Thanks,
Clarence
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HaydnG90
Joined: 22 May 2006
Posts: 1356
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| Posted: Thu Feb 28, 2008 7:43 pm Post subject: |
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| Clarence wrote: | | Joust wrote: | Please include the RMA # and line of text you were give.
Defective electronic switch back for repair. RMA #14xx
Value = $ 0
On and one more request. for your own good.
please do not use peanuts when shipping. they do not provide adequate protection. Bubble wrap is best.
Take out the toslink blank plug. I've had one that had that plug pushed in the box and it sheared off the toslink transceiver. |
joust-
I'm packing up that tube you wanted and figured I'd kill 2 birds with one stone and send in my EXT for repair. Since I saw Kal's EE screenshots, I never even took my EXT out of the box. I just kept using my internal IFB.
It must be in another thread, but where do I get the RMA# from? you or moome?
Thanks,
Clarence |
I was using the internal card and switched to the EXT box after the mods were completed. The image is noticeably sharper with better black levels than the older gen IFB HDMI card. Definitely recommended.
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Mon Mar 03, 2008 9:18 pm Post subject: |
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latest shipments
#16_ Terry Guthrie____|Repaired CX 224 621 115 CA
#18_ Kevin Dew______|Repaired CX 224 621 101 CA
#19_ Ken Subramanian|Repaired CX 224 621 092 CA
#20_ Gary Fritz_______|Repaired CX 224 621 089 CA
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cliffnseattle
Joined: 16 Nov 2007
Posts: 23
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| Posted: Mon Mar 10, 2008 11:12 pm Post subject: Still having remote and H1 problems with repaired box |
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I appreciate the quick turnaround repair from Joust, from a couple of weeks ago. The ringing and picture problems are definitely improved (and I assume completely fixed), but I still have one set of problems remaining. These were present from before the repair, so nothing has been broken (I just assumed they would be fixed, as well).
My H1 input has never worked well - output picture from the EXT-HD will work for 3-5 seconds, but then blanks out completely and never returns. It it not the HDMI sources or cables - both of my HDMI sources and both cables work perfectly on H2 (and in fact what I am currently doing is switching cables to change from my DVR to the HD DVD player). Many times I have to press the "2" or "3" button multiple times on the remote to get the EXT box to switch, although it doesn't seem quite as bad as before the repair by Joust (now it switches on the first button press about half the time, and the rest of the time it will switch after about 6 or 7 button presses). I've had to unplug the EXT once in the last two weeks to unjam the switching, although (again) the occurrence seems to be less than before. The component input on the EXT worked before and is still working just fine.
Gamma adjustment does not cause the projector to lose synch any more - I can adjust up and down to the limits without affecting anything but the picture quality (as expected).
So I've been in a quandary (and irritated) for the last couple of weeks. I am getting a new audio pre-amp which switches HDMI (1.1), so I won't need H1 when that happens. But leaving it unfixed bothers me a bit, since it should have worked in the first place. But then, I'm not sure I want to go through another round of shipping off the box for a repair (assuming Moome and Joust knows what needs repairing).
Is it just me, or is anyone else experiencing this problem?
Should I ask Moome to exchange my box for one of the extra 2nd batch boxes? I have one of the VGA connector EXT boxes, which are no longer being made, but this is not that much of an issue, since I have a short VGA <-> 5BNC adaptor cable.
Cliff
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Mon Mar 10, 2008 11:28 pm Post subject: |
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I wish you would have indicated this before I sent it back. I really didn't run them for more than a couple minutes as I was only looking for a specific issue.
It sounds odd. Obviously its not an intermittent issue.
This is the first I've heard of this type of problem.
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Tue Mar 11, 2008 12:05 am Post subject: |
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latest shippments
#21_ Jim Reilly_______|Repaired CX 224 621 061 CA
#22_ Arlan Falk_______|Repaired CX 224 620 931 CA
#23_ Wallace_________|Repaired CX 224 620 914 CA
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Tue Mar 11, 2008 12:11 am Post subject: |
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| Clarence wrote: | | Joust wrote: | Please include the RMA # and line of text you were give.
Defective electronic switch back for repair. RMA #14xx
Value = $ 0
On and one more request. for your own good.
please do not use peanuts when shipping. they do not provide adequate protection. Bubble wrap is best.
Take out the toslink blank plug. I've had one that had that plug pushed in the box and it sheared off the toslink transceiver. |
joust-
I'm packing up that tube you wanted and figured I'd kill 2 birds with one stone and send in my EXT for repair. Since I saw Kal's EE screenshots, I never even took my EXT out of the box. I just kept using my internal IFB.
It must be in another thread, but where do I get the RMA# from? you or moome?
Thanks,
Clarence |
I got the tube Clarence.
THanks.
no time to work on your box tongiht though. Wife is sick and we are digging out from a major blizzard. I had about a yard of snow. Snow banks are over the stop sign down the road.
I'll do it tomorrow and ship it the next morning.
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