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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Thu Jan 31, 2008 3:43 am Post subject: HD-EXT 1st Gen Box repair thread |
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Here is a list of all the boxes I've received and their current status.
Rcv'd Name_________|Repaired Shipped w/ Tracking Numbers
#1__ Alex Yu _______ |Repaired 0310 0500 0014 8565
#2__ A Tomlinson ____|Repaired 0310 0500 0014 9494
#3__ Nathan Meyer___|Repaired CX 209 126 030 CA
#4__ Haydn Ball______|Repaired CX 209 126 043 CA
#5__ Allan Halvorson__|Repaired CE 408 004 667 CA Took Quickship option
#6__ Paul Haefner____|Repaired CE 408 004 653 CA Took Quickship option
#7__ Leete&Lemeiux__|Repaired CX 209 125 785 CA
#8__ Philip T Smith ___|Repaired CX 209 126 026 CA
#9__ Suresh Kamath__|Repaired CX 209 126 012 CA
#10_ Eric Rosenfeld___|Repaired CX 209 125 771 CA
#11_ Hessel Holland___|Repaired CX 224 621 132 CA
#12_ Cliff Green______|Repaired CE 408 004 450 CA Took Quickship option
#13_ Ralph Architzel___|Repaired CX 209 126 176 CA
#14_ Larry Kelley_____|Repaired 0310 0500 0015 0520
#15_ Alex Winslow____|Repaired CX 209 126 065 CA
#16_ Terry Guthrie____|Repaired CX 224 621 115 CA
#17_ Ron D****______|Repaired CX 224 6?? ??? CA
#18_ Kevin Dew______|Repaired CX 224 621 101 CA
#19_ Ken Subramanian|Repaired CX 224 621 092 CA
#20_ Gary Fritz_______|Repaired CX 224 621 089 CA
#21_ Jim Reilly_______|Repaired CX 224 621 061 CA
#22_ Arlan Falk_______|Repaired CX 224 620 931 CA
#23_ Wallace_________|Repaired CX 224 620 914 CA
#23_ Clarence_________|Repaired CX 224 6?? ??? CA
If your name is not here. I did not get your box yet.
I received the parts I need to get repairs done.
http://www.canadapost.ca/segment-e.asp to look up tracking numbers.
Note: Canada Post tracking numbers are notoriously useless for en-route packages. They do not update progress.
Last edited by Joust on Fri Mar 21, 2008 2:14 am; edited 16 times in total
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cliffnseattle
Joined: 16 Nov 2007
Posts: 23
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| Posted: Thu Jan 31, 2008 7:23 pm Post subject: Shipping mine this weekend |
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In case you need to know for planning purposes, I'll be shipping mine tomorrow or Saturday (I first need to dig out my Key Digital component -> RGB transcoder to hook my Comcast DVR, Tosh A3, and Wii boxes back up ... it's going to be a little bit inconvenient switching cables between the three sources, or maybe I'll buy a cheap or used component switcher for the repair period).
I'll be sure to include my name, address, and e-mail inside the box. 
Cliff, in Seattle
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NateTTU
Joined: 14 Feb 2007
Posts: 297
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| Posted: Mon Feb 04, 2008 5:08 am Post subject: |
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Sweet, I'm very glad you started this thread as it reassures me that the package indeed arrived safely. Thanks for the updates and the fixes.
Nate
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PEH
Joined: 14 Sep 2007
Posts: 18
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| Posted: Mon Feb 04, 2008 3:59 pm Post subject: |
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I recently wrote to Moome requesting the he send the repair parts to Barry so he could fix these boxes. His response was, and I quote, " What Parts"! What is going on here? Like Nate I am glad to see that Barry received my EXT-HD since it took 2 weeks to get to him from Reno.
Barry, please let us know what is going on with the parts situation.
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ralpharch
Joined: 02 Nov 2007
Posts: 211
Location: Derwood
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| Posted: Mon Feb 04, 2008 4:47 pm Post subject: |
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I emailed and got the address of where to send it (although I am a little confused on the customs form - I suppose that is filled out at US Post Office?)
But I wasn't planning on sending it in until I heard in the forum or from Joust that the parts were in. I am using the box right now and don't see why it should sit in Canada awaiting parts from Taiwan?
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Moose
Joined: 09 Mar 2006
Posts: 788
Location: Minnesota
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| Posted: Mon Feb 04, 2008 7:38 pm Post subject: |
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Fill out the customs form at the Post Office. There's a small and a large form - ask which one to use. Be certain that you say that it is being returned for repair! You can go with cheap shipping or you can go expensive. If you want insurance you must go expensive and use the larger form.
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In the real world, I am alan halvorson, King of the Wild Frontier and Swell Guy.
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Mon Feb 04, 2008 7:52 pm Post subject: |
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Please include the RMA # and line of text you were give.
Defective electronic switch back for repair. RMA #14xx
Value = $ 0
On and one more request. for your own good.
please do not use peanuts when shipping. they do not provide adequate protection. Bubble wrap is best.
Take out the toslink blank plug. I've had one that had that plug pushed in the box and it sheared off the toslink transceiver.
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Mon Feb 04, 2008 11:08 pm Post subject: |
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I got the parts I need to do the repairs.
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PEH
Joined: 14 Sep 2007
Posts: 18
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| Posted: Tue Feb 05, 2008 12:34 am Post subject: |
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| Joust wrote: | | I got the parts I need to do the repairs. |
YEA!
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Tue Feb 05, 2008 8:37 pm Post subject: |
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Cool!
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Wed Feb 06, 2008 5:29 am Post subject: |
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all boxes on hand as of feb6th are repaired. I just have to go to the bank to get Cash to include and pack them up tomorrow.
I'll ship them out Wed morning.
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richmond5
Joined: 17 Aug 2007
Posts: 48
Location: Toronto, Canada
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| Posted: Wed Feb 06, 2008 10:40 am Post subject: |
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That's great, couldn't wait! Thanks Barry!
Alex:)
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garyfritz
Joined: 08 Apr 2006
Posts: 12088
Location: Fort Collins, CO
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| Posted: Wed Feb 06, 2008 2:33 pm Post subject: |
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Guess I better get mine in the mail!
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Wed Feb 06, 2008 5:37 pm Post subject: |
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Lets see... Time to figure out what's wrong with the boxes? Weeks! Time to get the parts to repair the boxes after figuring out what's wrong? Weeks! Time to fix and ship the boxes after finally getting the parts? A day!
Barry, you're too good to be true! Thanks!
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Joust
Joined: 05 May 2006
Posts: 2429
Location: Almonte, Ontario, Canada
TV/Projector: Marquee 8501LC
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| Posted: Wed Feb 06, 2008 5:43 pm Post subject: |
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Hey, cummon. don't be so hard on Moome. this is a complex little bit of engineering.
I can see how this problem could get through verification testing and he is being pretty damn good about fixing them. the problem is exacerbated by distance and language barriers. Ultimately it was a single part substitution at fault. Those can be very hard to track down.
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HaydnG90
Joined: 22 May 2006
Posts: 1356
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| Posted: Wed Feb 06, 2008 5:52 pm Post subject: |
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| Joust wrote: | Hey, cummon. don't be so hard on Moome. this is a complex little bit of engineering.
I can see how this problem could get through verification testing and he is being pretty damn good about fixing them. the problem is exacerbated by distance and language barriers. Ultimately it was a single part substitution at fault. Those can be very hard to track down. |
True, but had the boxes been tested thoroughly they would never have been shipped in the first place. The EE problem was afterall a common and obvious problem with all the 1st gen units. I'm happy with the outcome though. Well done everyone!
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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| Posted: Wed Feb 06, 2008 6:09 pm Post subject: |
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| HaydnG90 wrote: | | True, but had the boxes been tested thoroughly they would never have been shipped in the first place. The EE problem was afterall a common and obvious problem with all the 1st gen units. I'm happy with the outcome though. Well done everyone! |
Moome does functional testing of all boxes before he ships them to customers. He does not do 'performance testing' however as that should not change since he really has to assume that the parts he asked for were used in building the boxes.
That was the problem. Moome did all of the performance testing when designing the circuitry, had some prototypes build and performance tested those and found that they looked great.
Then the manufacturer used some incorrect parts on the actual batch that were not what Moome specified.
Before sending the boxes or cards out to customers he doesn't go through and re-test them from the ground up as is it was a brand new design. That would take days per box. No manufacturer does this. You do functional spot checks to make sure the basic functionality works as designed.
Kal
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garyfritz
Joined: 08 Apr 2006
Posts: 12088
Location: Fort Collins, CO
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| Posted: Wed Feb 06, 2008 6:10 pm Post subject: |
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(whups, Kal beat me to it, ohwell... )
Ideally he would have caught it in testing before they shipped. But I suspect he just checked that they worked, not that 1080p images displayed without EE. (In fact he apparently *couldn't* test that for some reason, why was why he had to send test parts to Barry instead of doing the fix and testing it himself.) I'm sure he (very reasonably) expected the boxes to be manufactured to his specs. They weren't, and I'm not surprised that caught him flat-footed.
Given that, and the difficulties of him testing it and timezones and all, I don't think the time to isolate the fix was all that unreasonable. And Barry's right, comparing the "WTF went wrong" diagnosis process to the "replace a couple of diodes" fix process is comparing apples and wombats.
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Wed Feb 06, 2008 6:32 pm Post subject: |
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| kal wrote: | | Before sending the boxes or cards out to customers he doesn't go through and re-test them from the ground up as is it was a brand new design. That would take days per box. No manufacturer does this. You do functional spot checks to make sure the basic functionality works as designed. |
I don't think that's true. No reason to thoroughly test each box, but I think ALL manufacturers randomly check product thoroughly, regardless if it's 1st, 2nd or 3rd run, to be sure there are no problems. All moome needed to do in this case is thoroughly test *ONE* and this problem could have been avoided.
I can see where Moome could assume from past testing that everything was ok, but that was no if-ands-or-buts ill advised. He shouldn't have done that. That's an assumption that should not have been made.
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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