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Tim in Phoenix
Joined: 21 Oct 2006
Posts: 4409
Location: Phoenix
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| Posted: Tue Dec 04, 2007 1:12 am Post subject: What an Ordeal...... |
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Grrrr........
Got a request for a quote on four different sizes of a Stewart Screen today; valued customer; gotta make this happen so......the Stewart Dealer quote system is called Screen Assistant for Windows PCs. I normally live on an iMac G5 so, go get the Dell laptop, boot it to Screen Assistant and, no cigar, my version of SA expired last week. OK, gotta download the 2008 version, they reprice things every November. It is on their website as a download for PCs, my password is no longer valid. WTF? I e.mail my rep, he sez your new pw is xxxxx and, SA is no longer to run on your PC, it is entirely web-based. OK, I get into the dealer screen and it sez I need Adobe SVG to run SA and see drawings. I locate the SVG, and find that it does not run under the iMac browser aka Safari, it wants Explorer 4.0 or higher. I go to Microsoft Downloads only to discover that Explorer for Mac is history, no can do. OK, kiss the iMac goodbye for running SA and quoting Stewart screens. I am now like two hours into this and I cannot quote anything. Fire up the laptop, download Adobe SVG, and finally I can pull down the info I need from now web-based Screen Assistant. Of course I have zero intuitive reflexes on the laptop, have not used XP Pro in weeks, and to quote different screen sizes, one hits the back button for the page for entering image width and all the pages have expired.......what recently would have been a ten minute exercise has taken me three hours.....
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AnalogRocks
Forum Moderator
Joined: 08 Mar 2006
Posts: 26706
Location: Toronto, Ontario, Canada
TV/Projector: Sony 1252Q, AMPRO 4000G
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| Posted: Tue Dec 04, 2007 1:17 am Post subject: |
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Progress...
_________________
Tech support for nothing
CRT.
HD done right!
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Tim in Phoenix
Joined: 21 Oct 2006
Posts: 4409
Location: Phoenix
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| Posted: Tue Dec 04, 2007 1:33 am Post subject: |
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Guys!
For those not familiar, Stewart requires all dealers to put drawings of the screen on a fax with the purchase order, signed off to by the dealer (lots of problems with goofs previously I would think) hence the need for Screen Assistant; so either you figure out how to use SA or you are not buying screens......
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stefuel
Joined: 07 Mar 2006
Posts: 3353
Location: Green Harbor MA USA
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| Posted: Tue Dec 04, 2007 2:13 am Post subject: |
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| Tim in Phoenix wrote: | Guys!
For those not familiar, Stewart requires all dealers to put drawings of the screen on a fax with the purchase order, signed off to by the dealer (lots of problems with goofs previously I would think) hence the need for Screen Assistant; so either you figure out how to use SA or you are not buying screens...... |
Ain't life a bitch 
_________________
Chip
A Barco is only a AmPro with training wheels
Card carrying member of the AVS chain gang.
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ecrabb
Forum Moderator
Joined: 13 Mar 2006
Posts: 15909
Location: Utah
TV/Projector: JVC RS40, Epson 5010
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| Posted: Tue Dec 04, 2007 3:06 am Post subject: |
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<rant>
What?!?!? Not everybody in the entire F'ing world uses Internet Explorer running Windows? No way!
You'd think these companies would be smart enough to use non-platform-dependant web technologies so their web applications (for PURCHASING THEIR F'ING PRODUCTS) would work on ALL their customers' computers - as opposed to 80 or 90% of them. It's NOT EVEN HARD TO DO!!!
Hey, Stewart... ever heard of this thing called HTML? How about JavaScript? CSS? Hey, how about Flash? That would be crazy if all your customers could user your web apps regardless of their platform and browser. Crazy, I say.
For Pete's sake, hire some developers that know how to develop for something besides IE.
</rant>
SC
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jask
Joined: 17 Mar 2006
Posts: 10187
Location: kamloops BC
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| Posted: Tue Dec 04, 2007 5:15 am Post subject: |
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| ecrabb wrote: | <rant>
What?!?!? Not everybody in the entire F'ing world uses Internet Explorer running Windows? No way!
You'd think these companies would be smart enough to use non-platform-dependant web technologies so their web applications (for PURCHASING THEIR F'ING PRODUCTS) would work on ALL their customers' computers - as opposed to 80 or 90% of them. It's NOT EVEN HARD TO DO!!!
Hey, Stewart... ever heard of this thing called HTML? How about JavaScript? CSS? Hey, how about Flash? That would be crazy if all your customers could user your web apps regardless of their platform and browser. Crazy, I say.
For Pete's sake, hire some developers that know how to develop for something besides IE.
</rant>
SC |
send them an e-mail,a new screen could be yours by the weekend 
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gonyr
Joined: 11 Jan 2007
Posts: 138
Location: western NY
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| Posted: Tue Dec 04, 2007 10:51 pm Post subject: Re: What an Ordeal...... |
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| Tim in Phoenix wrote: | | I locate the SVG, and find that it does not run under the iMac browser aka Safari, it wants Explorer 4.0 or higher. I go to Microsoft Downloads only to discover that Explorer for Mac is history, no can do. |
I'm fuzzy on the details, but seem to recall that either firefox or opera for osx can emulate explorer to get around this sort of problem. I've definitely done it at some point to deal with some internet banking. Pretty sure it's opera, but not 100%.
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Tim in Phoenix
Joined: 21 Oct 2006
Posts: 4409
Location: Phoenix
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| Posted: Wed Dec 05, 2007 1:09 am Post subject: |
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| ecrabb wrote: | Hey, Stewart... ever heard of this thing called HTML? How about JavaScript? CSS? Hey, how about Flash? That would be crazy if all your customers could user your web apps regardless of their platform and browser. Crazy, I say.
For Pete's sake, hire some developers that know how to develop for something besides IE.
</rant>
SC |
You would think Adobe could write something that likes Safari also.........not!
.
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ecrabb
Forum Moderator
Joined: 13 Mar 2006
Posts: 15909
Location: Utah
TV/Projector: JVC RS40, Epson 5010
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| Posted: Wed Dec 05, 2007 4:58 am Post subject: |
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I suppose it could have been installed with one of my apps (like Photoshop or Illlustrator), but there apparently IS an SVG plugin for Safari. I just checked - even on my old Tiger machine with Safari 2.0.4, I can view SVG's just fine. I'd bet money that Stewart's lazy-ass single-platform web developer(s) used some Windows/IE specific calls in the Screen Assistant web app - because that's the only way they knew how to do what they were trying to do, and they were too lazy to learn how to do it any other way.
Oh, surprise. I see it's built on .net. Now I'm sure that the developers did stuff that would only work in IE on Windows. Lazy bastards.
SC
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