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PEH
Joined: 14 Sep 2007
Posts: 18
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| Posted: Thu Dec 13, 2007 2:55 pm Post subject: |
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Since this seems to be the thread in which problems with this unit are being discussed I thought I would throw in my two cents even at the risk of being accused of going off topic.
I have had this unit for about three weeks and have been following this and other threads daily to see what others are experiencing. Upon connecting this unit to my D50 I have experienced most of the problems you guys have discussed. I view HD in 1080i and have ringing as described. The remote works intermittently at best and sometimes not at all at worst. But without a doubt the worst problem that I have experienced, and which began yesterday is with the gamma control. When I turned on the unit yesterday (source is AX2) the power on screen jumped from black to green. I started the movie anyhow and found it to be way too bright and extremely washed out. I then stopped the movie and popped in the HD DVD version of DVE and discovered that on the pluge I could see every bar, but especially the below black, like it was painted on the screen.
When I initially set this unit up I first made sure black level and contrast were properly set. I then, after fighting with the damn remote, increased gamma one increment from off. What I discovered happened was that when I powered the EXT on yesterday it decided it wanted to increase gamma to the stops. After making that discovery, and once again after fighting the remote, I got gamma reset to one increment from off. I then powered the unit off, let it sit for awhile, and then turned it back on and it did the same damn thing. In short, this unit refuses to stay at the gamma setting that was set resulting in an extremely over bright picture when the unit is powered on.
This is an intolerable situation I certainly hope that Moome is monitoring this site and is working on a solution to all of the problems that plague this unit and has not sold a bunch of $340 door stops. I am more that willing to send this thing back for repair or replacement, or refund if necessary, but it would be nice to see some response from Moome regarding these problems and some indication of a correction.
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HaydnG90
Joined: 22 May 2006
Posts: 1356
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| Posted: Thu Dec 13, 2007 3:48 pm Post subject: |
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I agree, the lack of communication is a little concerning. I realize troubleshooting so many problems is going to be a time-consuming process but its clear that with so many boxes exhibiting the same issues eg EE, that they should have been picked up during the testing stage, before being shipped. It would be great to be kept in the loop and have some progress reports left on these threads.
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moome
Joined: 01 Jun 2007
Posts: 497
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| Posted: Sat Dec 15, 2007 4:26 pm Post subject: |
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| PEH wrote: | Since this seems to be the thread in which problems with this unit are being discussed I thought I would throw in my two cents even at the risk of being accused of going off topic.
I have had this unit for about three weeks and have been following this and other threads daily to see what others are experiencing. Upon connecting this unit to my D50 I have experienced most of the problems you guys have discussed. I view HD in 1080i and have ringing as described. The remote works intermittently at best and sometimes not at all at worst. But without a doubt the worst problem that I have experienced, and which began yesterday is with the gamma control. When I turned on the unit yesterday (source is AX2) the power on screen jumped from black to green. I started the movie anyhow and found it to be way too bright and extremely washed out. I then stopped the movie and popped in the HD DVD version of DVE and discovered that on the pluge I could see every bar, but especially the below black, like it was painted on the screen.
When I initially set this unit up I first made sure black level and contrast were properly set. I then, after fighting with the damn remote, increased gamma one increment from off. What I discovered happened was that when I powered the EXT on yesterday it decided it wanted to increase gamma to the stops. After making that discovery, and once again after fighting the remote, I got gamma reset to one increment from off. I then powered the unit off, let it sit for awhile, and then turned it back on and it did the same damn thing. In short, this unit refuses to stay at the gamma setting that was set resulting in an extremely over bright picture when the unit is powered on.
This is an intolerable situation I certainly hope that Moome is monitoring this site and is working on a solution to all of the problems that plague this unit and has not sold a bunch of $340 door stops. I am more that willing to send this thing back for repair or replacement, or refund if necessary, but it would be nice to see some response from Moome regarding these problems and some indication of a correction. |
Did you still get too green on the picture?
can you send me a mail for detail to moome@seed.net.tw, i sometimes get low response to the curtpalme site.
so email will more quick!
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moome
Joined: 01 Jun 2007
Posts: 497
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| Posted: Sat Dec 15, 2007 4:27 pm Post subject: |
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| garyfritz wrote: | | garyfritz wrote: | | HDMI from my HD-A2 HD-DVD player looks OK. DVI->HDMI from my Momitsu SD DVD player has a very strong green cast and possibly other color errors. Any guesses what might cause that? |
Finally got a chance to look at this some more. Here's what I'm seeing:
* The HD-A2 into the EXT-HD's H1 input seemed a bit green. Rasters were lit up more than they should have been. I adjusted the projector's G2 settings to compensate. A2 looked OK then.
* DVI->HDMI from the SD Momitsu into H2 input looked awful. VERY green, and other colors wrong. I realized that in addition to the green being very bright, the red and blue were identical. For example if you displayed a color-bar pattern, red and magenta areas both looked greenish-magenta. I think green and blue were identical too but I'm not sure. Same behavior if I switch the Momitsu over to the H1 input.
* Component from the Momitsu into the EXT-HD looked great.
Has anyone else seen this?
It's possible that something is wrong with the Momitsu's DVI output, or maybe even the DVI->HDMI cable. I don't think it's the Momitsu, though. I once borrowed a digital projector and fed it with the DVI output and it was fine. That was well over a year ago, but...
!! Before posting this, I just went into the HT and turned everything on to double-check the colors, and -- DVI from the Momitsu worked perfectly!? So apparently something is flaky in the EXT-HD's handling of DVI signals, and cycling the power "fixed" it? Or maybe cycling power on the Momitsu fixed something, but I never saw this behavior when I used the Momitsu with a DVI projector.
Gary |
we will get a Momitsu dvd to check!
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PEH
Joined: 14 Sep 2007
Posts: 18
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| Posted: Sun Dec 16, 2007 3:39 pm Post subject: |
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Did you still get too green on the picture?
can you send me a mail for detail to moome@seed.net.tw, i sometimes get low response to the curtpalme site.
so email will more quick![/quote]
The color is not really green it is what you get when gamma is set at its highest setting. Once gamma is turned back down to where it belongs, which is a chore with this temperamental remote, the colors are fine. The problem is that whenever the unit is powered up from off it arbitrarily decides where it wants gamma to be set. Sometimes it is at the highest setting sometimes it is only one or two increments up but rarely is it where it has actually been set.
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kschmit2
Joined: 09 Mar 2006
Posts: 1141
Location: Heidelberg, Germany
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| Posted: Sun Dec 16, 2007 6:33 pm Post subject: |
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| PEH wrote: | | The problem is that whenever the unit is powered up from off it arbitrarily decides where it wants gamma to be set. Sometimes it is at the highest setting sometimes it is only one or two increments up but rarely is it where it has actually been set. |
just a wild guess:
could there be any other remote in your system/HT that incidentally sends out the same singals as the moome remote and thus causes these changes?
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WTS
Joined: 08 Mar 2006
Posts: 1276
Location: Calgary
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| Posted: Sun Dec 16, 2007 6:36 pm Post subject: |
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Well I have several different remotes that I use on my system and 2 of them do affect the ext causing some problems. I don't use the gamma board so I can't comment on that. I had discussed the problem with Moome to fix these problems but I'm finding out that some problems still exist.
_________________
Thanks
Walter
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PEH
Joined: 14 Sep 2007
Posts: 18
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| Posted: Mon Dec 17, 2007 3:09 pm Post subject: |
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| kschmit2 wrote: | | PEH wrote: | | The problem is that whenever the unit is powered up from off it arbitrarily decides where it wants gamma to be set. Sometimes it is at the highest setting sometimes it is only one or two increments up but rarely is it where it has actually been set. |
just a wild guess:
could there be any other remote in your system/HT that incidentally sends out the same singals as the moome remote and thus causes these changes? |
I do not think so since I have all the other applicable remotes, including the EXT, programed into my Pronto, with the EXT commands sequenced last in the macro. Besides when this problem occurs there is no remote signal being passed. The scenario is as follows, using my AX2 ( I am not sure yet if the same thing happens with my BD player): System is powered up the first logo screen on the XA2 is displayed w/o a problem. When the close drawer button is hit the second loading screen is displayed at which time the gamma setting jumps anywhere from one or two settings higher than set to the stops. Given the way the remote with the EXT unit works, or doesn't, you could not do that with this remote even if you tried. Has anyone else experienced this problem?
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9kids
Joined: 25 Jun 2007
Posts: 138
Location: Manassas, VA
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| Posted: Mon Dec 17, 2007 4:46 pm Post subject: |
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| PEH wrote: | | kschmit2 wrote: | | PEH wrote: | | The problem is that whenever the unit is powered up from off it arbitrarily decides where it wants gamma to be set. Sometimes it is at the highest setting sometimes it is only one or two increments up but rarely is it where it has actually been set. |
just a wild guess:
could there be any other remote in your system/HT that incidentally sends out the same singals as the moome remote and thus causes these changes? |
I do not think so since I have all the other applicable remotes, including the EXT, programed into my Pronto, with the EXT commands sequenced last in the macro. Besides when this problem occurs there is no remote signal being passed. The scenario is as follows, using my AX2 ( I am not sure yet if the same thing happens with my BD player): System is powered up the first logo screen on the XA2 is displayed w/o a problem. When the close drawer button is hit the second loading screen is displayed at which time the gamma setting jumps anywhere from one or two settings higher than set to the stops. Given the way the remote with the EXT unit works, or doesn't, you could not do that with this remote even if you tried. Has anyone else experienced this problem? |
Another wild guess:
HDMI includes a specification for Consumer Electronics Control (CEC) channel. Is it possible the AX2 is sending some control codes to the EXT-HD that is trying to reset the Gamma settings?
CEC info from HDMI page of Wikipedia.
Consumer Electronics Control channel
The Consumer Electronics Control (CEC) channel is optional to implement, but wiring is mandatory. The channel:
Uses the industry standard AV Link protocol.
Used for remote control functions.
One-wire bidirectional serial bus.
Defined in HDMI Specification 1.0, updated in HDMI 1.2a, and again in 1.3a (added timer and audio commands).
This feature is used in two ways:
To allow the user to command and control multiple CEC-enabled boxes with one remote control, and
To allow individual CEC-enabled boxes to command and control each other, without user intervention.
An example of the latter is to allow the DVD player, when the drawer closes with a disk, to command the TV and the intervening A/V Receiver (all with CEC) to power-up, select the appropriate HDMI ports, and auto-negotiate the proper video mode and audio mode. No remote control command is needed. Similarly, this type of equipment can be programmed to return to sleep mode when the movie ends, perhaps by checking the real-time clock. For example, if it is later than 11:00 p.m., and the user does not specifically command the systems with the remote control, then the systems all turn off at the command from the DVD player.
Alternative names for CEC are Anynet (Samsung), Aquos Link (Sharp), BRAVIA Theatre Sync (Sony), Regza Link (Toshiba), RIHD (Onkyo), Simplink (LG) and Viera Link/EZ-Sync (Panasonic/JVC).
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NateTTU
Joined: 14 Feb 2007
Posts: 297
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| Posted: Mon Dec 17, 2007 6:39 pm Post subject: |
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I've had the ext-hd package since the first batch was sent out, but I have not opened the package yet. I'm wanting to open the package to see what all the fuss is about, but if/when Moome finds the problem I most likely will have to return the product. Not to sound mean, but I think regardless if the package is opened or not we shouldn't be held responsibile for the shipping costs back to Moome, right? I guess since its already messed up should I just go ahead and "return to sender" the package? (if thats even possible)
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Mon Dec 17, 2007 6:46 pm Post subject: |
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| NateTTU wrote: | | Not to sound mean, but I think regardless if the package is opened or not we shouldn't be held responsibile for the shipping costs back to Moome, right? |
Don't hold your breath expecting that to ever happen. It's not going to. You'll be lucky if Moome ships it back to you for free, or even ships the parts necessary to fix it for for free. Good customer service is not Moome's strong suit.
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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NateTTU
Joined: 14 Feb 2007
Posts: 297
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| Posted: Mon Dec 17, 2007 11:34 pm Post subject: |
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Phil,
I can tell that you are not happy with Moome's products/services. I have never dealt with the man before so I was hopefull for a positive solution but if I'm going to end up having to dump more money just to get the product I should have gotten in the first place I won't be too happy.
Does anyone know if I mark the unopened package with "return to sender" this will actually work without any costs involved? I know it will within the states but I haven't had much work with international shipments before.
Kal,
I appreciate the help.
Nate
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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overclkr
Joined: 08 Mar 2006
Posts: 4227
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| Posted: Tue Dec 18, 2007 12:16 am Post subject: |
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| Phil Smith wrote: | | NateTTU wrote: | | Not to sound mean, but I think regardless if the package is opened or not we shouldn't be held responsibile for the shipping costs back to Moome, right? |
Don't hold your breath expecting that to ever happen. It's not going to. You'll be lucky if Moome ships it back to you for free, or even ships the parts necessary to fix it for for free. Good customer service is not Moome's strong suit. |
Phil, did you sell your box yet?
Cliff
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Tue Dec 18, 2007 12:32 am Post subject: |
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| NateTTU wrote: | | Does anyone know if I mark the unopened package with "return to sender" this will actually work without any costs involved? I know it will within the states but I haven't had much work with international shipments before. |
Nate I think you have to refuse the shipment for that to work. Once you've accepted it, that's no longer an option.
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Tue Dec 18, 2007 12:36 am Post subject: |
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| kal wrote: | This is the first I've heard of someone having to pay moome to fix a defective product. News to me.
Please contact Moome directly for this. I can't speak for Moome.
kal |
I'm not aware of Moome ever shipping fixes for free. You had to pay shipping to get Moome to ship you a EDID chip back when they were a problem. Hopefully this will be different, but I'm not counting on it.
PS: John sent me an updated EDID chip for one of his cards for free. I didn't even have to ask him. *HE* suggested and did it.
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Phil Smith
Joined: 08 Mar 2006
Posts: 7717
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| Posted: Tue Dec 18, 2007 12:40 am Post subject: |
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| overclkr wrote: | | Phil Smith wrote: | | NateTTU wrote: | | Not to sound mean, but I think regardless if the package is opened or not we shouldn't be held responsibile for the shipping costs back to Moome, right? |
Don't hold your breath expecting that to ever happen. It's not going to. You'll be lucky if Moome ships it back to you for free, or even ships the parts necessary to fix it for for free. Good customer service is not Moome's strong suit. |
Phil, did you sell your box yet?
Cliff |
Cliffy,
No I still have it. A couple of days ago I actually had an interested party respond to my AVS ad. I haven't got back to him. I don't think the guy knows there's a problem and I don't want to screw him.
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WTS
Joined: 08 Mar 2006
Posts: 1276
Location: Calgary
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| Posted: Tue Dec 18, 2007 12:40 am Post subject: |
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I'm sure Moome will be sending out the fix up parts at no charge, as this is a design fault and not a fault of the end user.
_________________
Thanks
Walter
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garyfritz
Joined: 08 Apr 2006
Posts: 12088
Location: Fort Collins, CO
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| Posted: Tue Dec 18, 2007 4:31 am Post subject: |
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| WTS wrote: | | I'm sure Moome will be sending out the fix up parts at no charge, as this is a design fault and not a fault of the end user. |
That would definitely be the right thing to do. Especially since there seem to be a whole lot of problems with this product: the EE problems, the flaky lock-up of the front panel, the intermittent color problems I and others have seen, and possibly more. Not what I was expecting.
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