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Bert Randolph
Joined: 03 Jul 2007
Posts: 81
Location: Germany
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| Posted: Tue Dec 18, 2007 3:45 pm Post subject: |
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I sent a product to moome for service twice. I was never asked to pay for the return postage.
Daniel.
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HaydnG90
Joined: 22 May 2006
Posts: 1356
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| Posted: Tue Dec 18, 2007 6:37 pm Post subject: |
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| WTS wrote: | | I'm sure Moome will be sending out the fix up parts at no charge, as this is a design fault and not a fault of the end user. |
I know for the majority of end users this is not going to be an option as we don't have the skills or equipment to be able to do board level modifications. Ideally Moome should hire someone in the US to make the mods otherwise it looks as though I'm looking at a $25-30+ shipping charge back to Taiwan. Just waiting for Moome's announcement on how he plans to handle this.
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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| Posted: Tue Dec 18, 2007 8:15 pm Post subject: |
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| HaydnG90 wrote: | | WTS wrote: | | I'm sure Moome will be sending out the fix up parts at no charge, as this is a design fault and not a fault of the end user. |
I know for the majority of end users this is not going to be an option as we don't have the skills or equipment to be able to do board level modifications. Ideally Moome should hire someone in the US to make the mods otherwise it looks as though I'm looking at a $25-30+ shipping charge back to Taiwan. Just waiting for Moome's announcement on how he plans to handle this. |
Agreed 100%. You and I think alike. 
I just received the test parts from Moome an hour ago. As expected, they're absolutely tiny surface mount devices (SMD). 1-2 mm wide. Tiny.
Very soon I have someone bringing over his SMD soldering station to test this out with my EXT-HD. Moome's plan (if all goes as expected) is to have this same individual handle the repairs for Moome's customers. Moome may be willing to mail out the parts to those that want, but frankly, this is not easy soldering. You can't do this with your typical soldering iron.
Kal
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My basement/HT/bar/brewery build 2.0
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scottatl
Joined: 08 Mar 2006
Posts: 113
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| Posted: Tue Dec 18, 2007 9:35 pm Post subject: |
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you could always go with the toaster oven method 
Seriously, good luck, we are all waiting for the results.
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WTS
Joined: 08 Mar 2006
Posts: 1276
Location: Calgary
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| Posted: Wed Dec 19, 2007 12:00 am Post subject: |
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I agree, I have special small tips for my soldering stations and small diameter solder and a light / magnifier to do small SMD components. Yes and if you're not experienced you can make a real mess of things.
Kal, let us know how the fix works out.
_________________
Thanks
Walter
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moome
Joined: 01 Jun 2007
Posts: 497
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| Posted: Wed Dec 19, 2007 6:42 am Post subject: |
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I have contact some one in US if he can help on fix bug, once we done the works, we will announce the way.
and do service for free!
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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larryk
Joined: 23 Aug 2007
Posts: 106
Location: Edmonton Alberta
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| Posted: Wed Dec 19, 2007 3:11 pm Post subject: |
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Thanks moome, and Kal, I hope that the unit is salvagable. I have a completely dead remote and I don't thinks they are worth the shipping back and forth, Moome would you please send me a replacement so when the unit does eventually get fixed I can use it. My name is Larry Kelly. Let me know if you need more information. Thanks again,
Larry
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wallace123456
Joined: 14 Aug 2006
Posts: 2236
Location: Northwest VA area
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| Posted: Thu Dec 20, 2007 12:39 am Post subject: |
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| kal wrote: | | moome wrote: | I have contact some one in US if he can help on fix bug, once we done the works, we will announce the way.
and do service for free! |
Actually, the person's in Ottawa Canada like me... 
Kal |
wallace
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Life Is Good, But BBQ Is Better! BBQ Competition Team
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jaz50y
Joined: 06 Nov 2006
Posts: 42
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| Posted: Thu Dec 20, 2007 3:10 am Post subject: Will second batch correct all the errors, and when? |
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I haven't seen anywhere in this thread or others if the second batch of EXT-HD's, of which I have ordered one, will solve all of the problems in the current batch, or just some of them. Also there was an estimate of a 2 - 3 week delay in shipping, but it looks like Moome is still analyzing some of the problems.
Can we get definitive answers to these question? And, if necessary, how do I cancel my order?
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Doug
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moome
Joined: 01 Jun 2007
Posts: 497
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| Posted: Thu Dec 20, 2007 5:54 am Post subject: Re: Will second batch correct all the errors, and when? |
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| jaz50y wrote: | I haven't seen anywhere in this thread or others if the second batch of EXT-HD's, of which I have ordered one, will solve all of the problems in the current batch, or just some of them. Also there was an estimate of a 2 - 3 week delay in shipping, but it looks like Moome is still analyzing some of the problems.
Can we get definitive answers to these question? And, if necessary, how do I cancel my order? |
most problem have solutions, just need time to test it, please wait Kal and WTS testing.
if you still want to cancel order, please send email to moome@seed.net.tw
we will process it for you!
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jaz50y
Joined: 06 Nov 2006
Posts: 42
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| Posted: Thu Dec 20, 2007 1:13 pm Post subject: |
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Thx, Moome. I will wait a little longer to see how this works out. I am not a very sophisticated user, just want my Barco to work with digital sources with minimal effort!
_________________
Doug
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ralpharch
Joined: 02 Nov 2007
Posts: 211
Location: Derwood
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| Posted: Thu Dec 20, 2007 1:44 pm Post subject: |
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| WTS wrote: | I agree, I have special small tips for my soldering stations and small diameter solder and a light / magnifier to do small SMD components. Yes and if you're not experienced you can make a real mess of things.
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Reminds me of the mess I made inside my Avel LP2 linkplayer when removing two small surface mount capcitors (or was inductors and shorting capacitors?) to remove an unecessary filter hampering the output resolution. It worked but I was lucky - there was solder splatter all over the place. No way I want to do it again (even on the new IODATA high res linkplayer I just got).
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karmat63
Joined: 19 Dec 2007
Posts: 157
Location: Italy
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| Posted: Fri Dec 21, 2007 11:32 pm Post subject: |
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| moome wrote: | I have contact some one in US if he can help on fix bug, once we done the works, we will announce the way.
and do service for free! |
I'd like to remember, Moome has costumers outside US  !! What about them?
I bought Ext HD from Italy and experienced same problems with edge enhancement, unreable remote etc... so that I had to remove it from video chain... 
Hope Moome has a nice solution for EU costumers too..
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speedyandre
Joined: 18 Dec 2006
Posts: 291
Location: Netherlands
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| Posted: Tue Dec 25, 2007 3:57 pm Post subject: |
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I'm from The Netherlands so this applies to me too
If the mods are too risky to do by myself (no smd equipment here) I'll need another option.
Let's see what happens first, my Moome box is not complete useless.
It works fine with SD dvd on component and hdmi on my hd tv decoder.
André
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I'll be broke
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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