CurtPalme.com Home Theater Forum

Graham Johnson · Posted: Tue Mar 13, 2012 9:38 pm Post subject:

There has been a bit of a delay sending out the disks from the start of February. I have been stuck in Jakarta for the last 4 weeks for work.

I notice one person has already filed for PAYPAL refund, Thats fine he will get his cash back seeing he can't wait.

I expect the DVD's will be sent early next week when I am back in Melbourne.

**Curt Palme** · Posted: Wed Mar 14, 2012 12:18 am Post subject:

Hey Graham, Just food for thought: There's been a number of complaints over the years for your DVD regardling delivery. . Keep in mind that most people that buy it are strangers, and yes, I too would expect shipment within a week of receiving payment.

You seem to get your nose out of joint when someone after a MONTH wants a refund. I sure would want a refund as well. Communication is key on the internet, I found that out the hard way. Forward your emails to wherever you go, and reply to EVERY one. Most people don't have an issue with a month waiting time.. if they know about it.

**kal** · Posted: Wed Mar 14, 2012 1:27 am Post subject:

We do indicate on the order page that "Orders ship from Australia and are mailed out in bulk approximately every 2 weeks so please allow 4-6 weeks for delivery."

Not everyone reads that of course.

Kal

gary_uk · Joined: 21 Mar 2012 Posts: 3

gary_uk · Joined: 21 Mar 2012 Posts: 3

gary_uk · Joined: 21 Mar 2012 Posts: 3

Graham Johnson · Posted: Fri Oct 05, 2012 9:54 pm Post subject:

All outstanding DVD's where posted approx a week ago.

I am looking at a download model in lieu of postage. Standby as I organize this.

The last postage shipments has had a loss rate of 20% which is unacceptable

Download file size will be approx 1 gig. This resolution is needed to see many of the screen examples in the video.

paprikachips · Joined: 20 Aug 2012 Posts: 20

why not hire a smalwebshop with auto payment and download instructions .

Wink

Graham Johnson · Posted: Thu Nov 15, 2012 8:50 pm Post subject:

The number of these being sold really does not justify spending much resource on this product. I am slowly working my way toward a low cost download solution.

mikeshole · Joined: 09 Dec 2012 Posts: 15

Is a downloadable version available?

Graham Johnson · Posted: Fri Dec 14, 2012 6:05 am Post subject:

Still working on it. I am having sync issues with the audio I havent been able to fix. So no not downloadable yet but soon. Smile

Graham Johnson · Posted: Sun Mar 24, 2013 1:03 am Post subject:

I have had a delay shipping DVD's due to a corrupted master. They should be gone in the next week.

BUT dont do as one knob did and lock up my PAYPAL account with a dispute INSTEAD OF EMAILING ME AND ASKING WHERE THE disk is.

I have now refunded and will not accept accept ANOTHER ORDER FROM HIM.

A little courtesy goes a long way.

Graham Johnson · Posted: Wed Nov 27, 2013 8:41 am Post subject:

I am glad it arrived OK and that it has helped you. Smile

winny · Posted: Wed Nov 27, 2013 9:34 am Post subject:

Graham Johnson · Posted: Wed Nov 27, 2013 8:16 pm Post subject:

At the rate these are being ordered ( about 1 DVD a month) it really doesn't rate spending much time on doing anything at the moment

winny · Posted: Wed Nov 27, 2013 8:24 pm Post subject:

I'll gladly send 50 bucks your way if it wouldn't be for the DVD part. I don't have a DVD player.

Graham Johnson · Posted: Thu Nov 28, 2013 6:16 am Post subject:

If you want one I will burn it on a memory stick and post it.

winny · Posted: Sat Nov 30, 2013 4:26 pm Post subject:

I'll take it! PM me your PayPal address.

**kal** · Posted: Sat Nov 30, 2013 6:03 pm Post subject:

Graham Johnson · Posted: Sat Nov 30, 2013 9:17 pm Post subject:

Just put a note on it about it being a memory stick version