CurtPalme.com Home Theater Forum

bpdski · Joined: 29 Apr 2012 Posts: 54 Location: Atlanta, GA

Hi, I have a Moome card for my 9500 that I've been using for about 3 years with the same UVerse box. Occasionally, maybe once a month, the card will have a sync problem with the UVerse box and I'll just unplug the cable from the Moome, wait a few seconds and plug it back in and then it re-syncs.

The past few weeks, the problem has gotten worse where it won't fix itself. I will be watching TV and all of a sudden the picture goes black. If I unplug and re-connect the hdmi cable I get the gray static screen. The only way I've found to fix it is to turn everything off, unplug the projector and let it sit at least 15 minutes.

Has anyone else experienced this issue? I have not changed anything with my system but it's certainly possible that AT&T has pushed an update to my cable box that is causing problems.

Thanks,
Brian

ecrabb · Posted: Tue Jan 06, 2015 6:24 pm Post subject:

The black screen and the grey static are both handshake issues. Your suggestion of an update to the Uverse box is pretty likely. HDMI can be a pain in the ass.

Question: Is the Uverse box connected directly to the Moome card, or through an AV receiver or switcher? If you're using a cheap switch, try replacing the switch with another. If it's direct, then I'd try all the following depending cost and convenience:

- Reseat both cables and the Moome card
- Try a different HDMI cable
- Try a different Uverse box (can you borrow another from somewhere else in the house?)
- Try the HDMI splitter/stripper discussed in the $25 Stripper thread.

It's up to you which is the most convenient and/or cost-effective to decide the order of the remedies, but HDMI can be a pain - you'll just have to eliminate things to figure out what the problem is.

Cheers,
SC

bpdski · Joined: 29 Apr 2012 Posts: 54 Location: Atlanta, GA

Thanks, I ordered one of those stripper boxes and will give it a try, I didn't know they existed. My cable box is directly connected to the Moome card.

scir16v · Joined: 02 Jan 2009 Posts: 113 Location: St. Louis

I work for att, they got a cheap garbage chipset for hdmi. I'm a tech, I see hdcp errors all the time on all Tvs. I would imagine Moore wouldn't be any different.