CurtPalme.com Home Theater Forum

[stridsvognen]

[Curt Palme]

How about this: I send you one brand new 2011 green tube and cover postage. That's the best I can do. I will ensure the tube is intact when it leaves, zero responsibility if damaged in shipping.

When we first started this months ago, you wanted 2 sets of tubes, not 3. You changed it to three later on, and I'm pretty sure I had dropped the pricing to $1200 retail by then:

From: Kurt ... [mailto:stridsvognen@hotmail.com]
Sent: May-29-14 1:39 PM
To: Curt Palme
Subject: Marquee tubes.

Ill take 2 set of tubes if they are late tubes with inox screws and late belows. + 6 pole magnets.


Kurt

I also informed you as soon as I was out of blue tubes due to one being defective. I also told you that I would probably never again have new old stock VDC tubes, but of course you had the option not to buy only partial sets. As you gave me varying amounts of money over a period of months, it wasn't until we did a total paid that I realized you overpaid somewhat.

It doesn't seem like we're disagreeing on much other than who should cover shipping damage. Even the replacement red tube I sent is covered by about $200 insurance simply due to the size, weight and postage paid. Why would you NOT file a claim? Now it's my responsibility? No, it's not.

[Curt Palme]

How about this: I send you one brand new 2011 green tube and cover postage. That's the best I can do. I will ensure the tube is intact when it leaves, zero responsibility if damaged in shipping.

When we first started this months ago, you wanted 2 sets of tubes, not 3. You changed it to three later on, and I'm pretty sure I had dropped the pricing to $1200 retail by then:

From: Kurt ... [mailto:stridsvognen@hotmail.com]
Sent: May-29-14 1:39 PM
To: Curt Palme
Subject: Marquee tubes.

Ill take 2 set of tubes if they are late tubes with inox screws and late belows. + 6 pole magnets.


Kurt

I also informed you as soon as I was out of blue tubes due to one being defective. I also told you that I would probably never again have new old stock VDC tubes, but of course you had the option not to buy only partial sets. As you gave me varying amounts of money over a period of months, it wasn't until we did a total paid that I realized you overpaid somewhat.

It doesn't seem like we're disagreeing on much other than who should cover shipping damage. Even the replacement red tube I sent is covered by about $200 insurance simply due to the size, weight and postage paid. Why would you NOT file a claim? Now it's my responsibility? No, it's not.

[stridsvognen]

[Curt Palme]

Sorry no, not going to happen. Good thing you posted the above picture. That's CLEARLY shipping damage.

I will send you $305 USD right now, in case you accuse me of holding onto your money. I welcome other opinions here regarding the second red tube and the original shipping damage.. I believe you should have filed an insurance claim on both damaged tubes as soon as you posted the original picture in this thread.

[Curt Palme]

Sorry no, not going to happen. Good thing you posted the above picture. That's CLEARLY shipping damage.

I will send you $305 USD right now, in case you accuse me of holding onto your money. I welcome other opinions here regarding the second red tube and the original shipping damage.. I believe you should have filed an insurance claim on both damaged tubes as soon as you posted the original picture in this thread.

[Curt Palme]

Refund done. I even covered the Paypal expenses.

[Curt Palme]

Refund done. I even covered the Paypal expenses.

[stridsvognen]

[Curt Palme]

Yes, so that you could have a full working set of tubes while the insurance claim was in progress. I trust that you would reimburse me once the post office paid.

Now it turns out that you never filed any claims, so now the payment for the last red tube is due.

Also, I realized that I made the reduced price adjustment as per your above email, on two sets of tubes only, not the third set of tubes. So the payment of $305 I just made to you is actually $100 too much.

[Curt Palme]

Yes, so that you could have a full working set of tubes while the insurance claim was in progress. I trust that you would reimburse me once the post office paid.

Now it turns out that you never filed any claims, so now the payment for the last red tube is due.

Also, I realized that I made the reduced price adjustment as per your above email, on two sets of tubes only, not the third set of tubes. So the payment of $305 I just made to you is actually $100 too much.

[stridsvognen]

[Nashou66]

If I forgot to submit a claim then the loss is on me. You sent him a tube to hold him over till the money was reimbursed by the claim. You did the right thing to charge for it , if you just went around sending out free tubes for supposed bad tubes( some one might just say the tube has no emission, Kurts had visible damage) that be stupid on your part Curt.

So I think the settlement is fair .

Nashou

[Curt Palme]

Really Kurt, do what you want, I'm done here, unless forum members think I've ripped you off.

You're right, in January I was working 16 hour days, 7 days a week, and in the middle of it, you want me to drop everything to send you tube pictures of tubes you've already bought in the past. I do indeed drop everything, spend an hour taking tubes out of boxes, taking pictures, emailing them to you. then the pictures weren't good enough, you wanted more, so I did it all over again to try and make your really short timeline of getting tubes to Texas. In the end you don't want the tubes.

I packed the tubes that I sent to you exactly the same way I've sent the other 50+ tubes I sold out of the same lot, and other than one intermittent short, which I'm sure was the way it left the factory, none had issues. You received the tubes two at a time, and said nothing (from what I can remember) about the way I packed them.

Again, you should have filed insurance claims on both tubes, you didn't. Now, somehow it's my fault. I'm done, but will monitor this thread to see what other people say, if anyone wants to chime in.

As for the G90, you claim the lenses were scratched, yet I sent the blurry pictures you sent to two other CRT techs, neither that could see the issue you were complaining about. I still took your word on the lenses, and discounted TWO tube sets as per your email above, not three. I also offered to send you two replacement lenses, but you took the reduced tube price instead. Now, about a year later, you're complaining about it? Still, I refunded you the extra $100.

For a moment I was thinking for you to send me the bad tube(s), and I'd file a claim at this end once I get them. Once I get paid, I'd refund you the money received, which would include one way shipping charges, but frankly that's bordering on fraud, and I'm really not willing to entertain doing anything close to illegal because you didn't file at your end the way you were supposed to.... twice.

[Curt Palme]

Really Kurt, do what you want, I'm done here, unless forum members think I've ripped you off.

You're right, in January I was working 16 hour days, 7 days a week, and in the middle of it, you want me to drop everything to send you tube pictures of tubes you've already bought in the past. I do indeed drop everything, spend an hour taking tubes out of boxes, taking pictures, emailing them to you. then the pictures weren't good enough, you wanted more, so I did it all over again to try and make your really short timeline of getting tubes to Texas. In the end you don't want the tubes.

I packed the tubes that I sent to you exactly the same way I've sent the other 50+ tubes I sold out of the same lot, and other than one intermittent short, which I'm sure was the way it left the factory, none had issues. You received the tubes two at a time, and said nothing (from what I can remember) about the way I packed them.

Again, you should have filed insurance claims on both tubes, you didn't. Now, somehow it's my fault. I'm done, but will monitor this thread to see what other people say, if anyone wants to chime in.

As for the G90, you claim the lenses were scratched, yet I sent the blurry pictures you sent to two other CRT techs, neither that could see the issue you were complaining about. I still took your word on the lenses, and discounted TWO tube sets as per your email above, not three. I also offered to send you two replacement lenses, but you took the reduced tube price instead. Now, about a year later, you're complaining about it? Still, I refunded you the extra $100.

For a moment I was thinking for you to send me the bad tube(s), and I'd file a claim at this end once I get them. Once I get paid, I'd refund you the money received, which would include one way shipping charges, but frankly that's bordering on fraud, and I'm really not willing to entertain doing anything close to illegal because you didn't file at your end the way you were supposed to.... twice.

[Nashou66]

I have had 4 tubes shipped from Curt. He over packs them. I just send them in the original shipping boxes. I have been lucky so far.

Nashou

[stridsvognen]

[gregstv]

The tubes Curt has sent me have been very well packed. They made it all the way to Australia without any damage.
Greg

[stridsvognen]

Ill get 21 tubes here in about 14 days, then ill try do some drop test, and see how much the packing Curt uses will protect against a bump to the neckboard end.

Postal service will most likely drop/ trow it 2 to 3 m quite some times true the process.

https://www.youtube.com/watch?v=rGS5aJ3438o

Look 3.30 min. into the clip.

[redfox001]

If they don't honour the clame you could send the tubes again making some fake pictures of other tubes that look well. And do max insurance. Send them to someone and he will clame. I think that is what insurance is for. Off cause the post does not know if the tubes that where send to you where good in the first place. Did Curt make pictures?

[dvh99]

do you have to be a pro basketball player to work at danish postcompanies

i am quite shocked by this.

[stridsvognen]

[Tom.W]

Please correct me but isn't the seller that purchased the insurance responsible for initiating a claim in case of damage as they are the only one who can testify to the condition of the item prior to shipping. Insurance protects the seller from a loss even if the seller requires the buyer to pay a fee to cover insurance unless I'm missing something...

[Curt Palme]

Not for overseas shipments. The buyer receiving the goods has to make a claim, his post office inspects it, sends me a letter to that effect, then I initiate the process here. Without that letter, I can't do anything.

[Curt Palme]

Not for overseas shipments. The buyer receiving the goods has to make a claim, his post office inspects it, sends me a letter to that effect, then I initiate the process here. Without that letter, I can't do anything.

[Tim in Phoenix]

Guys


In Curt's defense let me say that VDC did not entirely adopt the tube packaging that Electrohome used; it was missing a boxy cardboard piece that would have absorbed shock to the neck end, and that is why a number of neckboard covers arrived crushed, and a few tube necks were broken in transit.





I called this deficiency to VDC's attention but their packaging went unchanged. For lack of a three dollar cardboard piece, a number of tubes were destroyed.