CurtPalme.com Home Theater Forum

[Curt Palme]

That's possible, I never saw the old E'home packaging as I never ordered tubes from them. I did send a number of tubes throughout the US in factory packaging only, not double boxed, and all arrived intact, then I switched to double boxing with additional bubble wrap between the factory box and the outside box.

Kurt does have pictures of the tubes the way I got them when they first came in, and I also send him pictures of the tubes, front and back. Not sure if I ever took pictures of the double boxing, but I thought I did send them to him before shipping. I have more of those boxes here, so taking those pictures isn't an issue.

[Curt Palme]

That's possible, I never saw the old E'home packaging as I never ordered tubes from them. I did send a number of tubes throughout the US in factory packaging only, not double boxed, and all arrived intact, then I switched to double boxing with additional bubble wrap between the factory box and the outside box.

Kurt does have pictures of the tubes the way I got them when they first came in, and I also send him pictures of the tubes, front and back. Not sure if I ever took pictures of the double boxing, but I thought I did send them to him before shipping. I have more of those boxes here, so taking those pictures isn't an issue.

[stridsvognen]

[Curt Palme]

Well the pictures are the same, whether I sent them today or a year ago. Same tubes, same packing, same shipment of tubes, how they got to me in the first place.

I can't remember whether I sent you pictures of the tube shipments back in 2014, but you're right, I did in January of 2015.

[Curt Palme]

Well the pictures are the same, whether I sent them today or a year ago. Same tubes, same packing, same shipment of tubes, how they got to me in the first place.

I can't remember whether I sent you pictures of the tube shipments back in 2014, but you're right, I did in January of 2015.

[stridsvognen]

Here is some pics of the new replacement red.

[redfox001]

Is the bellow leaking?

[Curt Palme]

Kurt, I'm not sure what you're trying to do here, but every tube I sent to you and everyone else was new in the box. NONE of the boxes I sent out had red packing tape on it, let alone corrosion on the screws, or wear on the plastic housing. I've also used about 40 or so tubes myself, and all were in perfect shape, and not what you've posted here. It's also clear that you've got a number of Marquee sets and tubes, so perhaps you're posting pictures of an old tube with Marquee packing from one of my boxes, I'm not sure.

If anyone here reads all of your posts above, you're all over the map and have contradicted yourself a number of times in this thread. Had a tube showed up that I sent you back in October that was leaking glycol or appeared used, I'm sure you would have screamed at me via email. Every tube I sent out or installed in sets myself was in the clear plastic bag and corrosion free as per the pictures below which are ones from random tubes out of the same lot, and these are pictures that I sent you last month.

Oh, it also looks like there are styrofoam bits around the black ring of the C element. While the tubes that I sent out are packed in the foam that you've posted above, that foam does not crumble and leave little bits of styrofoam around the black ring. Also, the tubes I sent out have the C element covered with a round plastic disc to protect it, taped in place, so nothing can touch it.

At this point you have no credibility with me whatsoever.

[Curt Palme]

Kurt, I'm not sure what you're trying to do here, but every tube I sent to you and everyone else was new in the box. NONE of the boxes I sent out had red packing tape on it, let alone corrosion on the screws, or wear on the plastic housing. I've also used about 40 or so tubes myself, and all were in perfect shape, and not what you've posted here. It's also clear that you've got a number of Marquee sets and tubes, so perhaps you're posting pictures of an old tube with Marquee packing from one of my boxes, I'm not sure.

If anyone here reads all of your posts above, you're all over the map and have contradicted yourself a number of times in this thread. Had a tube showed up that I sent you back in October that was leaking glycol or appeared used, I'm sure you would have screamed at me via email. Every tube I sent out or installed in sets myself was in the clear plastic bag and corrosion free as per the pictures below which are ones from random tubes out of the same lot, and these are pictures that I sent you last month.

Oh, it also looks like there are styrofoam bits around the black ring of the C element. While the tubes that I sent out are packed in the foam that you've posted above, that foam does not crumble and leave little bits of styrofoam around the black ring. Also, the tubes I sent out have the C element covered with a round plastic disc to protect it, taped in place, so nothing can touch it.

At this point you have no credibility with me whatsoever.

[stridsvognen]

[Curt Palme]

I have no idea whether you are posting pix of the tubes I sent you or not. What I am saying is that if there ever was any problem with anything I've ever sent you, you emailed me right away. Heck, even the last set of tubes that I didn't send, but sent you pictures of, you criticized, and in the end didn't take them. You now want me to believe that I sent you a tube where the box had water damage, the tube screws were corroded, the outside case shows signs of wear, and you have said NOTHING for the last 3 months since you've taken possession? You're right, I don't believe that.

It's also interesting that considering you've bought a number of tubes from me in the last year, and I'm sure from other people, you accept a box that shows significant signs of damage on the outside, it's been opened by customs, yet you don't refuse it at the post office, and don't file an insurance claim? If someone sent me a tube box in that condition, new, used or otherwise, I would have refused it, or opened it in front of a post office employee and checked for damage on the spot.

The outside boxes I use for double boxing are brand new. Short of folding the boxes and putting a shipping label on them, they never show external signs of damage.

I sent you that replacement red tube on Nov 10, 2014, as per my shipping record, and you can even read that on the mailing label in your picture, yet somehow this is all my fault? I repeat, short of shipping the box in a lead or wooden case, there's no way any sort of normal packing would have protected that tube, given the shipping damage you show above.

[Curt Palme]

I have no idea whether you are posting pix of the tubes I sent you or not. What I am saying is that if there ever was any problem with anything I've ever sent you, you emailed me right away. Heck, even the last set of tubes that I didn't send, but sent you pictures of, you criticized, and in the end didn't take them. You now want me to believe that I sent you a tube where the box had water damage, the tube screws were corroded, the outside case shows signs of wear, and you have said NOTHING for the last 3 months since you've taken possession? You're right, I don't believe that.

It's also interesting that considering you've bought a number of tubes from me in the last year, and I'm sure from other people, you accept a box that shows significant signs of damage on the outside, it's been opened by customs, yet you don't refuse it at the post office, and don't file an insurance claim? If someone sent me a tube box in that condition, new, used or otherwise, I would have refused it, or opened it in front of a post office employee and checked for damage on the spot.

The outside boxes I use for double boxing are brand new. Short of folding the boxes and putting a shipping label on them, they never show external signs of damage.

I sent you that replacement red tube on Nov 10, 2014, as per my shipping record, and you can even read that on the mailing label in your picture, yet somehow this is all my fault? I repeat, short of shipping the box in a lead or wooden case, there's no way any sort of normal packing would have protected that tube, given the shipping damage you show above.

[stridsvognen]

[Curt Palme]

I don't have any pictures here of the tubes I sent you last year, sorry. I'm sure it's far too late to file a claim now, here you need to file within 2 weeks I believe, not 2 1/2 months later.

Also FWIW, I scrapped a bunch of Marquee tubes from my stock that were used and worn. I left the LC housings with the bad tubes outside in the rain for 3 days. When I picked them up from being face down, all screws were heavily oxidized.

I did take the replacement red tube out of the box before shipping to make absolutely sure it was perfect, and IF there was any corrosion on the screws, and IF there was damage to the box, and IF the back of the metal housing was damaged, I would have seen it here, and not sent the tube. As I said, no other tubes out of the 80+ that I have personally used and sold showed signs of corrosion. Tim and Nashou also got 12 tubes each (if I remember correctly), and I'm sure they will also verify that none of their tubes had corrosion on them.

[Curt Palme]

I don't have any pictures here of the tubes I sent you last year, sorry. I'm sure it's far too late to file a claim now, here you need to file within 2 weeks I believe, not 2 1/2 months later.

Also FWIW, I scrapped a bunch of Marquee tubes from my stock that were used and worn. I left the LC housings with the bad tubes outside in the rain for 3 days. When I picked them up from being face down, all screws were heavily oxidized.

I did take the replacement red tube out of the box before shipping to make absolutely sure it was perfect, and IF there was any corrosion on the screws, and IF there was damage to the box, and IF the back of the metal housing was damaged, I would have seen it here, and not sent the tube. As I said, no other tubes out of the 80+ that I have personally used and sold showed signs of corrosion. Tim and Nashou also got 12 tubes each (if I remember correctly), and I'm sure they will also verify that none of their tubes had corrosion on them.

[stridsvognen]

Curt, lets do some drop test of your packing, and ill spend some time find some alternative filling, bit like Tim wrote, and see how the drop test come out with some small changes in packing.

Lets keep this thread simple and easy to read, 1 thing at a time.

Let finish the red tube first, find out where it came from, if its not the one you shipped.

[Curt Palme]

As I said a page ago, I'm done here. You didn't file a claim with the post office as you should have. I'll monitor this thread to see how else you want to bash me, and to see if anyone here agrees with you. I'm not defending what I sent you, I have no need to. I know what I sent out, as do many other customers that I've dealt with over the years. I know there's no way I can make you happy at this point, and frankly I'm OK with that. I've given you no less customer service than any other client, and no one seems to disagree with me.

It's your inaction to file a claim that has caused your problems, and you want me to pay for it.

[Curt Palme]

As I said a page ago, I'm done here. You didn't file a claim with the post office as you should have. I'll monitor this thread to see how else you want to bash me, and to see if anyone here agrees with you. I'm not defending what I sent you, I have no need to. I know what I sent out, as do many other customers that I've dealt with over the years. I know there's no way I can make you happy at this point, and frankly I'm OK with that. I've given you no less customer service than any other client, and no one seems to disagree with me.

It's your inaction to file a claim that has caused your problems, and you want me to pay for it.

[stridsvognen]

[Curt Palme]

OK, so now you have made a claim? This is new, you've added yet another version of the story. And the tube sat at the post office now for how long?

Great, you DO have a claim in! Get it paid out, as they well should, then you get your money back, and you can then buy another tube. Not from me though, you'll need to find them somewhere else. I am happy to assist if you need any paperwork regarding the tube, and the pictures that I've already sent you the way the other tubes are packed should be sufficient as proof how the tube condition was before I sent it.

[Curt Palme]

OK, so now you have made a claim? This is new, you've added yet another version of the story. And the tube sat at the post office now for how long?

Great, you DO have a claim in! Get it paid out, as they well should, then you get your money back, and you can then buy another tube. Not from me though, you'll need to find them somewhere else. I am happy to assist if you need any paperwork regarding the tube, and the pictures that I've already sent you the way the other tubes are packed should be sufficient as proof how the tube condition was before I sent it.

[stridsvognen]

[stridsvognen]

From: Kurt ... [mailto:stridsvognen@hotmail.com]
Sent: December-30-14 5:23 AM
To: Curt Palme
Subject: RE: Tubes.



Heppy new year.



I just went to the post office to pick up the red tube today, after a lot of mess with the customs service.



The box had taken a hard corner landing who had softened both the outer and inner box, and bend the neckboard cover totaly.



I inspected the tube face, and noticed a few black marks, was not able to see if it was on the inside or outside of the tube face, so i left the box at the post office for them to handle insurance claim and return shipping.



I noticed that the inner box looked like it has been wet at some time, and that some of the black screws were rusty, im not sure if they will comment on that when they have to evaluate if the packing is sufficiant.



After newyear we have to find a alternative shipping method to get the last tubes over here, the USPS/ Danish postal service simply wont work.



All the problems started this summer, all the tubes i had before that never had any issues, so something has changed.



Best regards.

[stridsvognen]

Anyone who like the full email dialog is welcome to send me a PM with a mail address, and ill forward it.

[CIR Engineering]

[stridsvognen]

[stridsvognen]