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Snarky Stewart Screen rep
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jbmeyer13



Joined: 03 Dec 2010
Posts: 1135


Posted: Wed May 22, 2013 11:10 pm    Post subject: Snarky Stewart Screen rep

So I picked up a Stewart ST130 mircoperf screen and decided to call Stewart directly with a few questions regarding speaker placement, cleaning, etc. After a few pleasantries the rep asked me what PJ I was using and I said a 9" CRT. His response: "OKAYYYYYYYYYYY...."

I asked where the sarcasm was coming from and he said I should look at upgrading to something with more light output. My response: "I'm using a 100" screen in dark room so light output is not an issue. We can revisit this conversation when there's a digital with comparable on/off CR/black level...have a nice day".

Not his opinion so much as the delivery that irritates me; as if I'm not aware of what's out there. It's just like everytime I walk into a custom install shop to view a "latest and greatest digital PJ" and listen to some snarky rep attempt to "educate me on picture quality". As usual I'm disappointed with the picture quality, point out the flaws and tell the rep that the technology still hasn't surpassed CRT and walk out with a smile on my face.

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km987654



Joined: 25 Jul 2007
Posts: 2874
Location: Australia

TV/Projector: Barco BG809s

Posted: Thu May 23, 2013 12:36 am    Post subject: Re: Snarky Stewart Screen rep

jbmeyer13 wrote:
So I picked up a Stewart ST130 mircoperf screen and decided to call Stewart directly with a few questions regarding speaker placement, cleaning, etc. After a few pleasantries the rep asked me what PJ I was using and I said a 9" CRT. His response: "OKAYYYYYYYYYYY...."

I asked where the sarcasm was coming from and he said I should look at upgrading to something with more light output. My response: "I'm using a 100" screen in dark room so light output is not an issue. We can revisit this conversation when there's a digital with comparable on/off CR/black level...have a nice day".

Not his opinion so much as the delivery that irritates me; as if I'm not aware of what's out there. It's just like everytime I walk into a custom install shop to view a "latest and greatest digital PJ" and listen to some snarky rep attempt to "educate me on picture quality". As usual I'm disappointed with the picture quality, point out the flaws and tell the rep that the technology still hasn't surpassed CRT and walk out with a smile on my face.


Some people will never get it. Its a waste of time explaining. Laughing
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J Kildare



Joined: 28 Sep 2006
Posts: 164


Posted: Thu May 23, 2013 1:11 am    Post subject:

It's great that your happy and have a smile on your face. Happy Happy Happy! Duck Commander thingy Laughing

Just getting into my flame suit....
I just parted out the projector you have. I had an 86" wide Stewart 1.8 g screen with your projector and mods, f-10s from a g-90, 6 pole magnets, Frankenyokes, tubes with 200 hrs etc.. when I installed the tubes Nash had not Finished his bellows and I didn't want to wait any longer. Well last fall it started to leak and I was not in condition to fight with it so I moved to a 10' 2.40 ST130G3 a Darbee and a JVC RS-4810.

I'm happy happy happy as well.

I would not put too much faith in a show room and sales person having a digital set up to its potential. I know I changed a lot of settings to get the pic I wanted. I think Kal summed it up pretty good in his review, and I second everything he said.

I have had pretty much your projector and the digital in the same room and would not say digital has not surpassed CRT. They are different, and both have some good qualities, but IMHO digitals now have the edge overall. I would add that I wished the JVC had 240hz panels or higher though.
There is a pic of my room in the Album section, with the "Volkswagen hanging from the ceiling" as a female friend put it.

There are a lot of very experienced and knowledgable people on the other forum that have had the best CRT has to offer and not many are still using them.

Different strokes ..

Jim
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jbmeyer13



Joined: 03 Dec 2010
Posts: 1135


Posted: Thu May 23, 2013 1:55 am    Post subject:

As I stated it's not his opinion but rather his condescending attitude that prompted me to start this thread. To your point, I don't put faith in the showroom sales person rather I was pointing out that this type of attitude is prevalent across the A/V industry and I find it irritating.

Glad you are happy with your set up. If you compared CRT to a recent offering from JVC and went down a list you are correct that you'd find the digital to have the edge across multiple categories; i.e. sharper focus, light output and better uniformity. However, the things IMO that are most important in achieving a film like image are what I mentioned on/off CR and black level. No current technology can better CRT in those regards and is the reason I'm sticking what I have.

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Spanky Ham



Joined: 22 Mar 2006
Posts: 5643
Location: Comedy Central

Posted: Thu May 23, 2013 3:03 am    Post subject:

Not to defend the rep, but he probably hasn't been around since the hey day of CRT. It has probably been drilled into his head that digital is better since he started.
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ecrabb
Forum Moderator


Joined: 13 Mar 2006
Posts: 15909
Location: Utah

TV/Projector: JVC RS40, Epson 5010

Posted: Thu May 23, 2013 6:46 am    Post subject:

Not to mention, I have to laugh at the irony of a CRT'er getting grief. I could fill a decent-sized book with "snarky" comments made by guys here about digital projectors, their owners, and digital technology in general. In fact, it isn't much of a stretch to say this is nothing more than just desserts.

Look at the OP's account of visiting a custom shop:
jbmeyer13 wrote:
It's just like everytime I walk into a custom install shop to view a "latest and greatest digital PJ" and listen to some snarky rep attempt to "educate me on picture quality". As usual I'm disappointed with the picture quality, point out the flaws and tell the rep that the technology still hasn't surpassed CRT and walk out with a smile on my face.

Man, I can sense the air of superiority all the way over here; I can only imagine what it must be like for some poor sales person who has to listen to some guy tell him that his product is crap, and that a 10-year-old CRT projector is superior. Who's snarky, again?

Here, you want some snark? Hey, how's the ANSI contrast on your CRT? Oh, that's right - lame. How's the MTF? Meh. How's the noise floor in your room with all those fans? How about abysmal? How's your brightness with various APL's? Totally non-linear? But, CRT is still superior 'cause it does one or two things so well! Rolling Eyes

Sorry... Not trying to start anything, but damn... Seriously?

SC
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opv



Joined: 18 May 2010
Posts: 202
Location: Emek Hefer,Israel

Posted: Thu May 23, 2013 7:07 am    Post subject:

ecrabb,
A 10 year old LCD projector, even before the dynamic Iris age, also has better ansi CR, better MTF and no high APL compression comparing to a CRT projector.
What does this teach us? that these parameters have very little effect on image quality compared with native static CR.
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gjaky



Joined: 05 Jun 2010
Posts: 2802
Location: Budapest, Hungary

Posted: Thu May 23, 2013 7:11 am    Post subject:

ecrabb wrote:
Not to mention, I have to laugh at the irony of a CRT'er getting grief. I could fill a decent-sized book with "snarky" comments made by guys here about digital projectors, their owners, and digital technology in general. In fact, it isn't much of a stretch to say this is nothing more than just desserts.

Look at the OP's account of visiting a custom shop:
jbmeyer13 wrote:
It's just like everytime I walk into a custom install shop to view a "latest and greatest digital PJ" and listen to some snarky rep attempt to "educate me on picture quality". As usual I'm disappointed with the picture quality, point out the flaws and tell the rep that the technology still hasn't surpassed CRT and walk out with a smile on my face.

Man, I can sense the air of superiority all the way over here; I can only imagine what it must be like for some poor sales person who has to listen to some guy tell him that his product is crap, and that a 10-year-old CRT projector is superior. Who's snarky, again?

Here, you want some snark? Hey, how's the ANSI contrast on your CRT? Oh, that's right - lame. How's the MTF? Meh. How's the noise floor in your room with all those fans? How about abysmal? How's your brightness with various APL's? Totally non-linear? But, CRT is still superior 'cause it does one or two things so well! Rolling Eyes

Sorry... Not trying to start anything, but damn... Seriously?

SC


I think CRT vs. digital projector comparision is simlar to the tube vs. solid state amplifier comparision. The two sides approaching a similar thing but from the opposite direction.
You cannot say for a tube amp that it has superior specs to a ss amp, but it sounds just so well. And while it is bulky, consumes much more power, has inferior specs by all means, still have benefits over ss, but vice versa!
Yet, the tube amplifier owners don't get comments like: "Heey, throw that crap out, it's 21st century!"

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km987654



Joined: 25 Jul 2007
Posts: 2874
Location: Australia

TV/Projector: Barco BG809s

Posted: Thu May 23, 2013 10:02 am    Post subject:

Spanky Ham wrote:
Not to defend the rep, but he probably hasn't been around since the hey day of CRT. It has probably been drilled into his head that digital is better since he started.


He has probably never seen a CRT projector for real.
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km987654



Joined: 25 Jul 2007
Posts: 2874
Location: Australia

TV/Projector: Barco BG809s

Posted: Thu May 23, 2013 10:08 am    Post subject:

opv wrote:
ecrabb,
A 10 year old LCD projector, even before the dynamic Iris age, also has better ansi CR, better MTF and no high APL compression comparing to a CRT projector.
What does this teach us? that these parameters have very little effect on image quality compared with native static CR.


Good point some technical features have little practical benefit.
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Curt Palme
CRT Tech


Joined: 08 Mar 2006
Posts: 24396
Location: Langley, BC

TV/Projector: All of them!

Posted: Thu May 23, 2013 12:58 pm    Post subject:

Why should it matter to the sale rep? He's got a sale regardless of the technology...
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macgyver655



Joined: 22 Aug 2007
Posts: 8508


Posted: Thu May 23, 2013 2:03 pm    Post subject:

ecrabb wrote:
Not to mention, I have to laugh at the irony of a CRT'er getting grief. I could fill a decent-sized book with "snarky" comments made by guys here about digital projectors, their owners, and digital technology in general. In fact, it isn't much of a stretch to say this is nothing more than just desserts.

Look at the OP's account of visiting a custom shop:
jbmeyer13 wrote:
It's just like everytime I walk into a custom install shop to view a "latest and greatest digital PJ" and listen to some snarky rep attempt to "educate me on picture quality". As usual I'm disappointed with the picture quality, point out the flaws and tell the rep that the technology still hasn't surpassed CRT and walk out with a smile on my face.

Man, I can sense the air of superiority all the way over here; I can only imagine what it must be like for some poor sales person who has to listen to some guy tell him that his product is crap, and that a 10-year-old CRT projector is superior. Who's snarky, again?

Here, you want some snark? Hey, how's the ANSI contrast on your CRT? Oh, that's right - lame. How's the MTF? Meh. How's the noise floor in your room with all those fans? How about abysmal? How's your brightness with various APL's? Totally non-linear? But, CRT is still superior 'cause it does one or two things so well! Rolling Eyes

Sorry... Not trying to start anything, but damn... Seriously?

SC


Oh come on. For years and years and years, we CRTers have had to listen to "digitals are getting better all the time and it's going to send the CRT to dinosaur land" "they're not there yet but CRT is going to the way side", "CRT will soon be dead", " CRT is old technology" and on and on and on and on.

We've been listening to this crap for decades. And now, just because a very few digitals are "in somewhat the same ballpark as CRT" again, ? CRT is gone to the way side?????

For some absurd reason many seem to want to put the CRT to the wayside, and with absolutely no valid reason.

And I keep hearing from the digital newbie's this thing about the pro and cons. Really, that's your argument.

You claim digitals are quieter but I constantly hear loud digital whining here. Very Happy
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Nashou66



Joined: 12 Jan 2007
Posts: 16171
Location: West Seneca NY

Posted: Thu May 23, 2013 2:28 pm    Post subject:

LOL

Nashou

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kal
Forum Administrator


Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada

TV/Projector: JVC DLA-NZ7

Posted: Thu May 23, 2013 3:05 pm    Post subject:

J Kildare wrote:
I would add that I wished the JVC had 240hz panels or higher though.

Can you elaborate on this?

Kal

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kal
Forum Administrator


Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada

TV/Projector: JVC DLA-NZ7

Posted: Thu May 23, 2013 3:10 pm    Post subject:

opv wrote:
A 10 year old LCD projector, even before the dynamic Iris age, also has better ansi CR, better MTF and no high APL compression comparing to a CRT projector.
What does this teach us? that these parameters have very little effect on image quality compared with native static CR.

No - that's not the reason.

If not sure how much better things like ANSI CR on digitals where compared to CRTs back then, but many of these digitals had so many other fundemental flaws that the things that were "better" (like ANSI CR) were buried and not noticed. I doesn't matter if a projector does a few things better if the other things are so much worse.

The ANSI CR today on digitals is also miles better than it was back then. Back then the gap between ANSI CR on a digital vs CRT wasn't as great. Back then things like motion, black level, fill factor, and so on on digital was absolute CRAP so they stuck out like a sore thumb.

Things have changed. The things that stuck out like sore thumbs with digitals have been slowly dropping down such that they no longer stick out, and things like ANSI CR have gotten better and better.

Today there are things that CRT does better, and there are things that digital does better. Up to the owner to decide which ones they deem more important. Digital (or CRT) is neither "better" or "worse". A black and white argument like this doesn't make any sense at all.

Kal

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HogPilot



Joined: 21 Jan 2010
Posts: 2383


TV/Projector: Vizio P702ui-B3, Pioneer Elite Pro-151FD & 111FD

Posted: Thu May 23, 2013 3:20 pm    Post subject:

opv wrote:
ecrabb,
A 10 year old LCD projector, even before the dynamic Iris age, also has better ansi CR, better MTF and no high APL compression comparing to a CRT projector.
What does this teach us? that these parameters have very little effect on image quality compared with native static CR.


Highly disagree regarding the ANSI CR and MTF statements, and your overall claim that neither of them have a significant impact on PQ. Case and point: I had the opportunity to do a side-by-side comparison of a BenQ W20000 and a Sim2 HT3000E. Both units had a 1.0" DC3 1080p DLP chip, and the BenQ had a dynamic iris while the Sim2 did not. The Sim2's bulb was turned down so its light output was the same as that of the BenQ. On paper, the BenQ had about 7-10x the on/off of the Sim2 with its dynamic iris, and the Sim2 had about 2-3x the ANSI contrast. The Sim2's optics alone also cost more than the entire BenQ.

How did all this translate to real-world viewing? The BenQ had better black levels in low-brightness scenes because of its dynamic iris, which I definitely liked having been a JVC owner since it released its RS1 in 2006. However in mid- to high-brightness scenes, the significantly higher ANSI/MTF of the Sim2 gave the picture a MUCH more 3-dimensional look. The best way I can describe it is the BenQ looked like it had a hazy film over the image compared to the Sim2. This, coupled with the superior optics on the Sim2, also lended it a much, much sharper and more detailed image than the BenQ. I significantly preferred the Sim2 over the BenQ when watching mid- to high- brightness material.

There is definitely a mantra that I see repeated around here regarding CRT vs DLP, LCD, and LCoS. It seems that the most common comparison offered here is between CRTs and <$1K business DLPs and LCDs; obviously the person offering the comparison decries the awful picture thrown by the latter compared to the former, declaring that any digital projection technology is still awful. Another interesting idea that I see parroted here is that the only thing that can come close to CRT is a 3-chip DLP. I'm not sure where this idea came from, but the two display technologies offer such different pictures that you almost couldn't get further apart. It seems that very few CRT owners here have experience with modern, higher-end digital projectors; the ones that do such as ecrabb and kal actually have quite favorable things to say about them and think that the CRT/digital gap has narrowed considerably in the last decade.

I've said this before and I'll repeat myself again - there is no perfect display tech out there. Each one has its own strengths and weaknesses, and each one works better in various environment and setups than others. Add to that the fact that most people prefer the "look" of one display tech over another, and you have quite a spectrum of technologies, setups, and personal preferences in which a person can fall. It's quite natural to want others to acknowledge the benefits of one's preferred tech. Doing so by lambasting another tech's shortcomings is pointless since no tech is perfect, and it leads to the pointless back-and-forth pissing matches that often flare up on enthusiast sites like this one. I'm perfectly happy with my RS55, even in the knowledge that there are some things that a CRT would do better.

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ecrabb wrote:
Curt Palme wrote:
Interesting, Mac isn't returning my emails. Go figure.

He's mad at us for making Hog a moderator. He took his ball and went home.

SC
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opv



Joined: 18 May 2010
Posts: 202
Location: Emek Hefer,Israel

Posted: Thu May 23, 2013 3:36 pm    Post subject:

HogPilot,
I wrote "native static CR" not on/off CR.
So the example of the BENQ example with the dynamic Iris doesn't contradict with what I said.

Kal,
Projectors ansi CR hasn't gotten so much better over the yars. they are still stuck with 800 limit.
plasma displays, however, reach much higher numbers, like 6000 I think.
Can you say that picture on these plasma displays look ten times better than any projector due to the ansi CR gap?

Ansi contrast is just a way to measure contrast, and in my opinion, not a very good one.


Last edited by opv on Thu May 23, 2013 3:49 pm; edited 1 time in total
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jbmeyer13



Joined: 03 Dec 2010
Posts: 1135


Posted: Thu May 23, 2013 3:38 pm    Post subject:

ecrabb wrote:
Not to mention, I have to laugh at the irony of a CRT'er getting grief. I could fill a decent-sized book with "snarky" comments made by guys here about digital projectors, their owners, and digital technology in general. In fact, it isn't much of a stretch to say this is nothing more than just desserts.

Look at the OP's account of visiting a custom shop:
jbmeyer13 wrote:
It's just like everytime I walk into a custom install shop to view a "latest and greatest digital PJ" and listen to some snarky rep attempt to "educate me on picture quality". As usual I'm disappointed with the picture quality, point out the flaws and tell the rep that the technology still hasn't surpassed CRT and walk out with a smile on my face.

Man, I can sense the air of superiority all the way over here; I can only imagine what it must be like for some poor sales person who has to listen to some guy tell him that his product is crap, and that a 10-year-old CRT projector is superior. Who's snarky, again?

Here, you want some snark? Hey, how's the ANSI contrast on your CRT? Oh, that's right - lame. How's the MTF? Meh. How's the noise floor in your room with all those fans? How about abysmal? How's your brightness with various APL's? Totally non-linear? But, CRT is still superior 'cause it does one or two things so well! Rolling Eyes

Sorry... Not trying to start anything, but damn... Seriously?

SC


It sounds like you operate under the assumption that I walk into a custom installer's shop and antagonize them which couldn't be further from the truth. Quite frankly I have found this type of sales person superiority complex common across multiple industries and what it really displays is a lack of customer service skills. I'm also not saying that this happens every single time but it does happen.

Back to my OP, why the hell does the Stewart rep feel the need to give me sh*t about my PJ choice? Last time I checked they don't sell projectors and have nothing to gain in doing so. Totally pointless.

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Jeremy112



Joined: 28 Sep 2006
Posts: 2649
Location: Fond du Lac, WI

Posted: Thu May 23, 2013 3:50 pm    Post subject:

HogPilot wrote:
opv wrote:
ecrabb,
A 10 year old LCD projector, even before the dynamic Iris age, also has better ansi CR, better MTF and no high APL compression comparing to a CRT projector.
What does this teach us? that these parameters have very little effect on image quality compared with native static CR.


Highly disagree regarding the ANSI CR and MTF statements, and your overall claim that neither of them have a significant impact on PQ. Case and point: I had the opportunity to do a side-by-side comparison of a BenQ W20000 and a Sim2 HT3000E. Both units had a 1.0" DC3 1080p DLP chip, and the BenQ had a dynamic iris while the Sim2 did not. The Sim2's bulb was turned down so its light output was the same as that of the BenQ. On paper, the BenQ had about 7-10x the on/off of the Sim2 with its dynamic iris, and the Sim2 had about 2-3x the ANSI contrast. The Sim2's optics alone also cost more than the entire BenQ.

How did all this translate to real-world viewing? The BenQ had better black levels in low-brightness scenes because of its dynamic iris, which I definitely liked having been a JVC owner since it released its RS1 in 2006. However in mid- to high-brightness scenes, the significantly higher ANSI/MTF of the Sim2 gave the picture a MUCH more 3-dimensional look. The best way I can describe it is the BenQ looked like it had a hazy film over the image compared to the Sim2. This, coupled with the superior optics on the Sim2, also lended it a much, much sharper and more detailed image than the BenQ. I significantly preferred the Sim2 over the BenQ when watching mid- to high- brightness material.

There is definitely a mantra that I see repeated around here regarding CRT vs DLP, LCD, and LCoS. It seems that the most common comparison offered here is between CRTs and <$1K business DLPs and LCDs; obviously the person offering the comparison decries the awful picture thrown by the latter compared to the former, declaring that any digital projection technology is still awful. Another interesting idea that I see parroted here is that the only thing that can come close to CRT is a 3-chip DLP. I'm not sure where this idea came from, but the two display technologies offer such different pictures that you almost couldn't get further apart. It seems that very few CRT owners here have experience with modern, higher-end digital projectors; the ones that do such as ecrabb and kal actually have quite favorable things to say about them and think that the CRT/digital gap has narrowed considerably in the last decade.

I've said this before and I'll repeat myself again - there is no perfect display tech out there. Each one has its own strengths and weaknesses, and each one works better in various environment and setups than others. Add to that the fact that most people prefer the "look" of one display tech over another, and you have quite a spectrum of technologies, setups, and personal preferences in which a person can fall. It's quite natural to want others to acknowledge the benefits of one's preferred tech. Doing so by lambasting another tech's shortcomings is pointless since no tech is perfect, and it leads to the pointless back-and-forth pissing matches that often flare up on enthusiast sites like this one. I'm perfectly happy with my RS55, even in the knowledge that there are some things that a CRT would do better.


I'd have to agree with you on your view of the different techs for displays. I started out with digital PJ's because they were more affordable (and they could be shipped without having to pay $300+ to get them here)

Albeit when I got into projection the digital technologies were less than stellar compared to CRT, but as I got more familiar with the different digital display techs and my knowledge grew, my setups changed, I invested more into projectors, and they got better as a result.

I have found over the years of using many different PJs that digital is still overall the way to go for most, and I understand why. Its easy to use, it just works most of the time (using that loosely there), and all in all, the picture that some of the digitals I've used threw pretty good images.

I don't have any of the new fancy JVC PJs or LED PJs or any of that stuff, I just have a Sony VPL-VW50 and my NEC XG1100. I have to say, BOTH are great machines. They both offer something different that is better than the other.

I have found the best way to maximize my enjoyment from projection is to use both CRT and LCoS for my setup. For games and HTPC usage the digital easily wins since its a lot brighter, the black levels are pretty acceptable, and the lack of the pixel structure gives it a CRT-like image.

For movies, and TV, the CRT wins hands down. It immerses me into movies and TV far more than a digital would. The absolutely perfect motion flow, zero lag whatsoever, and the COLOR...

The COLOR is the one thing few here ever mention. Maybe because most people do not realize that with digital, still as of current, is ONLY 24-bit. CRT is FULL 32-bit color, and that alone makes video far more enjoyable vs watching Technicolor digitals. (for me anyway)

So, in the end I agree. It has a lot to do with personal preference, your needs, what the hardware you have is capable of etc... CRT & Digital both make great display techs. You just have to decide which one you would prefer. To each his own. You can't blame a salesperson for what they are selling. I agree the stewart salesperson could have been nicer about how he said it. Saying Okaaaaayyyyy, is downright rude and he had no place to judge anyone on what they use. he should have been more professional.

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ecrabb
Forum Moderator


Joined: 13 Mar 2006
Posts: 15909
Location: Utah

TV/Projector: JVC RS40, Epson 5010

Posted: Thu May 23, 2013 4:04 pm    Post subject:

jbmeyer13 wrote:
It sounds like you operate under the assumption that I walk into a custom installer's shop and antagonize them which couldn't be further from the truth. Quite frankly I have found this type of sales person superiority complex common across multiple industries and what it really displays is a lack of customer service skills. I'm also not saying that this happens every single time but it does happen.

Sorry, just making some assumptions based on the attitude in your post, and wondering out loud if there's as much attitude from your side of the fence as from the other.

jbmeyer13 wrote:
Back to my OP, why the hell does the Stewart rep feel the need to give me sh*t about my PJ choice? Last time I checked they don't sell projectors and have nothing to gain in doing so. Totally pointless.

If that's really how it went down, then of course he was out of line. Was he really giving you sh*t, though - or was he simply misinformed and didn't know about CRT and was asking/suggesting from a point of ignorance, i.e. he didn't know what he didn't now?

SC
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