| Author |
Message |
dkap
Joined: 14 Aug 2008
Posts: 109
|
| Posted: Fri Mar 01, 2013 9:07 pm Post subject: |
|
|
| flipdog wrote: | | When I give an estimate on a repair it is exactly that, an estimate. |
That's really all you needed to say right there. Full disclosure would have helped... Clearly, your frame of reference is the same as Curt's and you and I will never see eye to eye on this.
No offense, but I'm not going to waste time responding to the rest of your points. They've already been addressed ad nauseam.
Dan
|
|
| Back to top |
|
 |
hal
Joined: 28 Nov 2012
Posts: 100
|
| Posted: Fri Mar 01, 2013 9:08 pm Post subject: |
|
|
Dan you have spent alot of time typing on the forum. You could have driven all of your projectors to the Blaine and handed them to Curt. You wil be out a little gas money?? But you will have working CRT's. If you say that it's unrealistic. Repairing 20 year old CRT's are unrealistic. It is impossible for even the very best to assume the correct repairs when they are driven to be frugal.
I am sure that Curt did not willfully make a decision or instruct you to have a "failed outcome" It was his educated guess to fix your problem based off of his years of service. There could have been anything wrong with your current projector. Curt could be supplying every component available to fix your CRT.
I am in the service field, and there are Catch22 situation that you try to avoid getting into. However, things happen. With 30 year in my field you think that there are only certain ways things can fail, or have how many ways the customer can screw things up. There is risk when you try to fix anything.
You have had many members on this forum try to explain to you that Shipping is the COST OF DOING BUSINESS. You keep on mentioning it. It is a COST, a firm cost that will need to be paid, to get your items fixed or not fixed. There is risk for any person shipping parts, and for the person that is purchasing repaired parts. Curt did his best, to fix your problem. He used his years of experience to solve your issue. However, it did not work out. He has told us that he offered to fix "X" parts BUT you needed to get them to him. Drive your CRT's to Blaine. There are business there that receive and hold components, cars, crates and boxes. If you don't want to drive the units, ship them.
Hopefully the other forum members agree with what I have written. I see that Curt has never said that he won't find a solution to your CRT problems, however, you will have to pay for certain boards AND SHIPPING..
|
|
| Back to top |
|
|
kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
|
| Posted: Fri Mar 01, 2013 9:17 pm Post subject: |
|
|
| flipdog wrote: | | Take your car in for repairs and get an estimate based on the problem. The mechanic then calls you and says there is more wrong then was anticipated and it is going to cost double or triple. You decide not to have it fixed. Do you think your going to get your car back without paying for the time and parts already invested? |
+1.
Unless there's some sort of written guarantee or warranty up front of the entire unit, then it's a repair of the part in question. But you never see that.
That woudl be like the car mechanic saying "It's $200 to replace your muffler and I guarantee your car will not have any problems for 90 days or your money back". If you think of it on those terms, that's crazy.
Kal
_________________
Support our site by using our affiliate links. We thank you!
My basement/HT/bar/brewery build 2.0
|
|
| Back to top |
|
|
Tinman
Joined: 09 Mar 2006
Posts: 1326
Location: Carson City Nevada
|
| Posted: Fri Mar 01, 2013 10:13 pm Post subject: |
|
|
None of this comes as a surprise to me. I have run across my own share of people that want me to A) Fix 30-40 year old gear,
B) cover it with a lifetime warranty, C) Make it BETTER than new, and D) do the job for $25.
I kid you not. They may not outright say it, but they frequently imply it. Doug had a few of those, I cut my teeth on a few. NEVER, EVER again.
And NEVER do a job for a Lawyer! They have ways to get free work out of you because they are masters at twisting things in their favor.
I think Curt is just about the ONLY (and certainly CHEAPEST) CRT tech left now. Wait till he decides it's not worth the grief anymore.
Go buy a digital and try to get your way with a big company. Good luck!
_________________
This space for rent.
|
|
| Back to top |
|
|
km987654
Joined: 25 Jul 2007
Posts: 2874
Location: Australia
TV/Projector: Barco BG809s
|
| Posted: Fri Mar 01, 2013 10:33 pm Post subject: |
|
|
| Tinman wrote: | None of this comes as a surprise to me. I have run across my own share of people that want me to A) Fix 30-40 year old gear,
B) cover it with a lifetime warranty, C) Make it BETTER than new, and D) do the job for $25.
I kid you not. They may not outright say it, but they frequently imply it. Doug had a few of those, I cut my teeth on a few. NEVER, EVER again.
And NEVER do a job for a Lawyer! They have ways to get free work out of you because they are masters at twisting things in their favor.
I think Curt is just about the ONLY (and certainly CHEAPEST) CRT tech left now. Wait till he decides it's not worth the grief anymore.
Go buy a digital and try to get your way with a big company. Good luck! |
I don't repair any consumer PC technology any more because what you say is right about expectations. Some people are just unreal.
|
|
| Back to top |
|
|
416ray4538
Joined: 14 Jul 2009
Posts: 517
Location: near Toronto Ont
|
| Posted: Fri Mar 01, 2013 10:36 pm Post subject: |
|
|
You got a couple of old projectors. You started to do a repair that required shipping costs and free diagnosis from a distance. The repair did not go as quickly or as simply as you had hoped. You need some one to blame.
It's never too late to look at a situation one more time and admit that maybe you're not seeing it from the proper angle.
How do you want this to turn out? Do you want to finish the repair you started?
_________________
When the first clock was invented, how did they know what time to set it to?
No point being pessimistic; it probably would't work anyway.
|
|
| Back to top |
|
|
km987654
Joined: 25 Jul 2007
Posts: 2874
Location: Australia
TV/Projector: Barco BG809s
|
| Posted: Fri Mar 01, 2013 10:43 pm Post subject: |
|
|
| 416ray4538 wrote: | You got a couple of old projectors. You started to do a repair that required shipping costs and free diagnosis from a distance. The repair did not go as quickly or as simply as you had hoped. You need some one to blame.
It's never too late to look at a situation one more time and admit that maybe you're not seeing it from the proper angle.
How do you want this to turn out? Do you want to finish the repair you started? |
It's too late when the guy takes his money back. At that point he has walked away.
|
|
| Back to top |
|
|
HaydnG90
Joined: 22 May 2006
Posts: 1356
|
| Posted: Sat Mar 02, 2013 12:51 am Post subject: |
|
|
| km987654 wrote: |
It's too late when the guy takes his money back. At that point he has walked away. |
Paypal have to rule in this case. No one has walked away with anything. From what I can see Curt has held up his end of the deal and I'd be VERY surprised PP rule against him. Dan received functional boards by return and that's really all they will consider unless there is proof the boards were repaired incorrectly.
Dan you need to get real and understand this a hobby and there are no givens. The majority of us are hobbyists and therefore accept the potential pitfalls that may occur dealing with 15-20 year old electronic components. Unless you send in the entire projector you can't really expect Curt to troubleshoot and advise on every potential issue. Who knows what those mice did in your pj and thats a completely different wrinkle in this situation. Even without that variable unless you send in every board you can't expect a fix at first attempt.
Please reconsider and do the right thing. Knowing Curt, this situation is completely salvageable.
Last edited by HaydnG90 on Sat Mar 02, 2013 1:11 am; edited 1 time in total
|
|
| Back to top |
|
|
flipdog
Joined: 22 Dec 2011
Posts: 156
|
| Posted: Sat Mar 02, 2013 1:08 am Post subject: |
|
|
| HaydnG90 wrote: |
Paypal have to rule in this case. and that's really all they will consider unless there is proof the boards were repaired incorrectly.
. |
His credit card company pulled the funds. Paypal is then out of the equation.
|
|
| Back to top |
|
|
HaydnG90
Joined: 22 May 2006
Posts: 1356
|
| Posted: Sat Mar 02, 2013 1:11 am Post subject: |
|
|
| flipdog wrote: | | HaydnG90 wrote: |
Paypal have to rule in this case. and that's really all they will consider unless there is proof the boards were repaired incorrectly.
. |
His credit card company pulled the funds. Paypal is then out of the equation. |
Its still not clear cut. The payment was made through Paypal so they are still part of the equation. Dan has received a 'conditional' refund by his CC, which can and will be reversed, if Curt provides evidence that he provided the stated service for which he was paid.
|
|
| Back to top |
|
|
dkap
Joined: 14 Aug 2008
Posts: 109
|
| Posted: Sat Mar 02, 2013 5:16 pm Post subject: |
|
|
I just checked and the CC company shows the dispute as still under investigation. I think all Curt saw is the temporary hold on the payment.
One last time: The dispute is about customer service, not technical expertise. The communication issues are what led to an unhappy transaction.
As to those who say I shouldn't bother spending so much time replying to this, would you turn a blind eye to a thread about how bad of a customer you are?
Dan
|
|
| Back to top |
|
|
flipdog
Joined: 22 Dec 2011
Posts: 156
|
| Posted: Sat Mar 02, 2013 5:26 pm Post subject: |
|
|
| dkap wrote: | I just checked and the CC company shows the dispute as still under investigation. I think all Curt saw is the temporary hold on the payment.
One last time: The dispute is about customer service, not technical expertise. The communication issues are what led to an unhappy transaction.
As to those who say I shouldn't bother spending so much time replying to this, would you turn a blind eye to a thread about how bad of a customer you are?
Dan |
So you believe that because there was a communication problem that you shouldn't have to pay for services rendered?
If Curt had said for you to send him 5 boards and he couldn't give you a price quote until he received them, would you have sent them in?
|
|
| Back to top |
|
|
zaphod
Joined: 16 Jun 2006
Posts: 2002
Location: Cloverdale
|
| Posted: Sat Mar 02, 2013 5:31 pm Post subject: |
|
|
| dkap wrote: | One last time: The dispute is about customer service, not technical expertise. The communication issues are what led to an unhappy transaction.
Dan |
did you use the credit card to pay for technical expertise or did you pay for customer service?
the credit card paid for repairs.
customer service is paid for with return business.
_________________
walk gently. leave a good impression.
|
|
| Back to top |
|
|
dkap
Joined: 14 Aug 2008
Posts: 109
|
| Posted: Sat Mar 02, 2013 5:48 pm Post subject: |
|
|
| flipdog wrote: | | If Curt had said for you to send him 5 boards and he couldn't give you a price quote until he received them, would you have sent them in? |
I'm not sure. Probably depends on what the total shipping cost and rough estimate would have been. Maybe I would have opted to part it out at that point, instead, and just ship him the parts he later expressed interest in. I wasn't given the proper information to make that decision, though.
Dan
|
|
| Back to top |
|
|
flipdog
Joined: 22 Dec 2011
Posts: 156
|
| Posted: Sat Mar 02, 2013 5:51 pm Post subject: |
|
|
| dkap wrote: | | flipdog wrote: | | If Curt had said for you to send him 5 boards and he couldn't give you a price quote until he received them, would you have sent them in? |
I'm not sure. Probably depends on what the total shipping cost and rough estimate would have been. Maybe I would have opted to part it out at that point, instead, and just ship him the parts he later expressed interest in. I wasn't given the proper information to make that decision, though.
Dan |
Before you shipped anything did he say he was sure that the power supply was the only problem?
|
|
| Back to top |
|
|
dkap
Joined: 14 Aug 2008
Posts: 109
|
| Posted: Sat Mar 02, 2013 5:55 pm Post subject: |
|
|
| flipdog wrote: | | Before you shipped anything did he say he was sure that the power supply was the only problem? |
Yes. I asked that question directly, and I gave him all the info he requested in order to make that determination.
Dan
|
|
| Back to top |
|
|
flipdog
Joined: 22 Dec 2011
Posts: 156
|
| Posted: Sat Mar 02, 2013 5:56 pm Post subject: |
|
|
| dkap wrote: | | flipdog wrote: | | Before you shipped anything did he say he was sure that the power supply was the only problem? |
Yes. I asked that question directly, and I gave him all the info he requested in order to make that determination.
Dan |
During these conversations did you also state to him that the projector had a mouse infestation problem?
|
|
| Back to top |
|
|
dkap
Joined: 14 Aug 2008
Posts: 109
|
| Posted: Sat Mar 02, 2013 5:58 pm Post subject: |
|
|
| flipdog wrote: | | During these conversations did you also state to him that the projector had a mouse infestation problem? |
Yes, he was made aware of that twice. This has already been covered.
Dan
|
|
| Back to top |
|
|
flipdog
Joined: 22 Dec 2011
Posts: 156
|
| Posted: Sat Mar 02, 2013 6:01 pm Post subject: |
|
|
| dkap wrote: | | flipdog wrote: | | During these conversations did you also state to him that the projector had a mouse infestation problem? |
Yes, he was made aware of that twice. This has already been covered.
Dan |
I have not read where he was made aware of that. If I remember correctly he stated that in this thread. Do you have that email?
|
|
| Back to top |
|
|
flipdog
Joined: 22 Dec 2011
Posts: 156
|
| Posted: Sat Mar 02, 2013 6:06 pm Post subject: |
|
|
Curt Palme | Quote: | Wow, thanks for that. So Dan, had I known you had mouse issues in the 800, I would have never accepted any boards out of the 800 for repair, or would have insisted you bring the whole set up for repair or diagnosis.
As for those of you that don't like this thread, please just ignore it. I personally (especially now in light of said mouse issues) think that this is an interesting study of customer relations. |
|
|
| Back to top |
|
|
|
|
