CurtPalme.com Home Theater Forum

[dkap]

[flipdog]

[Curt Palme]

I'll only add this here:

I may indeed have skipped over the mouse problem. I've posted many times here that I speed read, and with good reason: Posts here, 40 emails a day, a CRT market that is shrinking, and me doing sound system installations to make ends meet does indeed make me skip over stuff. While you did say the word 'mouse' in one email, I didn't correlate your previous posts here in November to an email you sent me in January. I typically put in 60-70 hours a week to keep on top of things. None of that changes anything.

You could have sent me every board in the set, and if there's a yoke wire chewed through due to a mouse in your projector, you would still get a scan fail error light the way you are now on the 800. There's no way of determining that whatsoever short of bringing up the whole set.

Take the worst case with the 708. Let's say I rushed the repair, or used defective parts. (doubtful since I ran your repaired SMPS for 24 hours before shipping it back), and then it worked for 90 minutes IIRC at your place before it died again. I'm willing to re-repair and look at any board again... BUT YOU NEED TO SEND THEM TO ME. It's that simple.

The car analogy is a good one. You've got the equivalent of two 20 year old cars, and you sent the engines into a repair shop without the car attached, because the mechanic diagnosed the engines to have internal issues. The mechanic tested said engines and confirmed that both were bad. He repaired them and tested them. He sent them back. You installed them. In one case, the engine is working fine, but the car also has transmission problems. In the other case, the engine worked for a while at your place, and died again.

Now you want the mechanic to repair the transmission for free, and cover the costs of round trip shipping. Ditto for the engine that failed again. I've offered to look at the transmission and repair as required, and also offered to re-repair the engine at no charge regardless of the cause of failure, but that's not good enough for you. You wanted the mechanic to diagnose the transmission when the engine was dead, and apparently ensure that both cars/projectors will run without further issues for X amount of time.

You claim it's my responsibility to have communicated all potential issues and to predict the future, and that you've got zero responsibility in this. I could counter by saying that you should have stated your expectations up front, and failure to do so prevented me from telling you to not bother sending in the repairs. But, I won't do that.

All I'll say is that on this CRT page, there's at least two other threads of recent repairs/board sales that I've done where the repairs or parts sales didn't work the first time. In both of those cases, as well as others over the last 14 years of doing this, the customer has incurred extra shipping expenses and downtime due to the issues. At no time, and I mean no time, in the last 14 years, has any customer ever reversed a payment on me, or has expected for me to be psychic. In fact, I'm usually thanked for sticking with the problem, and seeing it to an eventual resolution.

If it's possible to file in small claims either in Vancouver or in Wa state, I will absolutely do so, not because I need the $200 badly, but simply to prove a point. Bring your side to court and argue your case. May the correct person win.

[Curt Palme]

I'll only add this here:

I may indeed have skipped over the mouse problem. I've posted many times here that I speed read, and with good reason: Posts here, 40 emails a day, a CRT market that is shrinking, and me doing sound system installations to make ends meet does indeed make me skip over stuff. While you did say the word 'mouse' in one email, I didn't correlate your previous posts here in November to an email you sent me in January. I typically put in 60-70 hours a week to keep on top of things. None of that changes anything.

You could have sent me every board in the set, and if there's a yoke wire chewed through due to a mouse in your projector, you would still get a scan fail error light the way you are now on the 800. There's no way of determining that whatsoever short of bringing up the whole set.

Take the worst case with the 708. Let's say I rushed the repair, or used defective parts. (doubtful since I ran your repaired SMPS for 24 hours before shipping it back), and then it worked for 90 minutes IIRC at your place before it died again. I'm willing to re-repair and look at any board again... BUT YOU NEED TO SEND THEM TO ME. It's that simple.

The car analogy is a good one. You've got the equivalent of two 20 year old cars, and you sent the engines into a repair shop without the car attached, because the mechanic diagnosed the engines to have internal issues. The mechanic tested said engines and confirmed that both were bad. He repaired them and tested them. He sent them back. You installed them. In one case, the engine is working fine, but the car also has transmission problems. In the other case, the engine worked for a while at your place, and died again.

Now you want the mechanic to repair the transmission for free, and cover the costs of round trip shipping. Ditto for the engine that failed again. I've offered to look at the transmission and repair as required, and also offered to re-repair the engine at no charge regardless of the cause of failure, but that's not good enough for you. You wanted the mechanic to diagnose the transmission when the engine was dead, and apparently ensure that both cars/projectors will run without further issues for X amount of time.

You claim it's my responsibility to have communicated all potential issues and to predict the future, and that you've got zero responsibility in this. I could counter by saying that you should have stated your expectations up front, and failure to do so prevented me from telling you to not bother sending in the repairs. But, I won't do that.

All I'll say is that on this CRT page, there's at least two other threads of recent repairs/board sales that I've done where the repairs or parts sales didn't work the first time. In both of those cases, as well as others over the last 14 years of doing this, the customer has incurred extra shipping expenses and downtime due to the issues. At no time, and I mean no time, in the last 14 years, has any customer ever reversed a payment on me, or has expected for me to be psychic. In fact, I'm usually thanked for sticking with the problem, and seeing it to an eventual resolution.

If it's possible to file in small claims either in Vancouver or in Wa state, I will absolutely do so, not because I need the $200 badly, but simply to prove a point. Bring your side to court and argue your case. May the correct person win.

[dkap]

[kal]

[kal]

[km987654]

[dkap]

[hal]

Dan, I have been watching this thread. I have suffered a few setbacks with my new to me G90. I had to purchase a used set of lenses from Craig do to a few packaging issues. This past Friday, the complete machine died. One thinks of everything. Failed YA board, Dallas chip, Power supply, Low Voltage power supply and so forth.. How does one go about fixing dead machines??

I posted a new thread, I emailed Curt and Craig. Both were helpful. Curt was leaning towards the two large low voltage power supplies. I pulled out the two boards with all intentions to drop them off at the border.

This morning I sourced a G90 with a failed YA board for parts. It's sad. Here you have a GREAT CRT, put out to pasture because of the failed chip. I swapped the two LWPS boards and the machine was still dead. Curt told me that it's rare that the main power supply fails. He can't ask his Genie what is wrong, nor can he Guarantee that it would fix my Sony. Like I said, I was planning on driving to Blaine and dropping off the two boards. It would have been in vain.. That wasn't the problem. I was still searching for answers. I can also relate to how you felt and must feel. You still have machines that aren't working. I ended up pulling the power supply and swapping it over. All is fine... I had to fork over some cash for the dead G90. I paid more money than what Curt or Craig would have for a dead core.. But it was "my" way of solving my problem. That might be easy for me to say.. But when I put the two LVPS boards in and with the email that I received.. My current machine could have been down with a failed YA board, bad Dallas chip or spotted tubes.

You are paying for a service tech to repair "your failed" products. You ask him for his best judgement call. He gave you his opinion. If it works he is a hero. If it doesn't you have to work on plan "B". If you personally needed to have a 100% Guarantee > You needed to ship your CRT's to Curt or drop them off. He would get them running for you, and your would pay him.. He is driving across the border to puck product up and drop things off in Blaine.

Nothing with these old machines are a given and 100%.. Yesterday I was thinking that I should have jumped ship and bought a JVC.

[zaphod]

[draganm]