CurtPalme.com Home Theater Forum

**Curt Palme** · Posted: Fri Dec 14, 2012 4:01 pm Post subject:

Well it sounds like they had better have decent customer service, because otherwise they'd have diddley squat!

Sorry, as a contractor of commercial sound systems, this type of thing doesn't fly for me. Case in point: I've got a defective amplifier here that I installed a year ago. It has a 3 year warranty, and 1 channel failed under warranty. THe amp is more or less modular, and they have a local warranty depot. Luckily it turns out that Toronto has stock, so I'll have a replacement in 10 days or so. If they would have been out of stock, it would have been 2 months to get one from Japan, and I would have demanded a new amp. Still, I don't get paid to go to site, check out the amp, pull it, pop the cover, call the repair shop, blah blah.

I take pride in my work, and my work is only as good as the backup I have of the products I install. Had that Epson been in a customer's home or a commercial installation, at this point I would have been out 100s of dollars, not getting paid for the trips to and from site, placating the customer, putting in a loaner projector, etc.

I don't see at this point how you can still be touting Epson as a viable product, given your experience. Isn't your time worth money?

fefrank · Joined: 10 Jun 2012 Posts: 83

It's not a viable product but at the moment is all I have, and can use. Since I can't sell it, I am pretty much stuck with it. My crt projector can't be used because of space at the moment, and it seems that it would be like that until we get our house probably at the end of 2013. So I just have to deal with them until the warranty of the projector is over, that way I could still hope for getting what I want. I still think that they have lost money dealing with me. Is it my fault? No, am I too picky? I don't think so. I think that If they have a quality issue with their projectors they should be careful to notice it right away and fix the problem. I am a production operator, I work making polarizers for LCD and LCOS projectors. A very meticoulus process goes into making these. To give you an Idea, I work in a cleanroom, in a suit, inside a pressurized room with special air filtering that get cleaned and recleaned 3 times a week for dust particles. We care about quality, that's our main goal. We want costumers to like what we make and be happy with it. RMA's are not taken lightly and we step on the mistake right away. I don't think epson is taking RMA's very seriously. They are just wrapping a crappy gift with toilet paper and kicking it out the door. I've made my statement to everyone about how I feel. I think there projectors could be much better quality if they had a better Quality department to address the concerns of costumers. But they do't care, they are still making money and still selling projectors, but not from me. This is the last epson projector I will buy, and it is too bad.

**Curt Palme** · Posted: Fri Dec 14, 2012 9:53 pm Post subject:

Oh hey, I'm on your side! No you're not too picky or expecting too much, that's for sure. My guess is that short of a no picture condition, the typical consumer HT user would find no fault. Heck, we here bitch about faint ringing on CRTs, and guaranteed the typical HT user wouldn't see it. Heck, I remember seeing a Panasonic LCD years ago that had massively bad panel alignment, and when I asked the customer about it (he gave me his retired old Zenith projector), he said 'well, what do you expect for $2000?

I had a real problem with that....

donaldk · Joined: 17 Jun 2008 Posts: 308

fefrank · Joined: 10 Jun 2012 Posts: 83

stridsvognen · Guest

Well if its perfect, why make a new model.. Don't think its better if you spend much more money on a JVC.. Its not perfect, and they know.. So they have tomorrows model on the program already. Consumer stuff are not meant to last, or to be perfect.. Its designed so you want the next model.. Think thats why many of us loves our old CRT.. Its made to last, and have proven to do much better than ever designed to..

**Curt Palme** · Posted: Mon Dec 17, 2012 1:52 pm Post subject:

fefrank · Joined: 10 Jun 2012 Posts: 83

ecrabb · Posted: Mon Dec 17, 2012 4:59 pm Post subject:

stridsvognen · Guest

ecrabb · Posted: Mon Dec 17, 2012 7:12 pm Post subject:

stridsvognen · Guest

ecrabb · Posted: Mon Dec 17, 2012 7:28 pm Post subject:

Well, if you're waxing nostalgic about the simpler days of analog, then I'm right there with you. But, since that isn't going to happen, we better learn to deal with the here and now, huh?

SC

stridsvognen · Guest

ecrabb · Posted: Mon Dec 17, 2012 9:09 pm Post subject:

stridsvognen · Guest

Spanky Ham · Joined: 22 Mar 2006 Posts: 5643 Location: Comedy Central

**Curt Palme** · Posted: Mon Dec 17, 2012 10:27 pm Post subject:

I think the point here is pretty close to the same as the various points made over on the Newtown shooting thread. No one really likes what's going on, but about the only thing that a typical North American can do is bitch about it on a forum, be it here or elsewhere.

Chicken Little, the sky is falling!

My big peeve is the family law system that is ridiculous, but I'll be damned if I can do anything about it. It certainly has gotten me the absolute maddest I've ever been on a number of occasions a decade or more ago however, and fortunately I have self control. Now I just am complacent with all the other guys that don't see their kids, and accept laws that benefit only the mother. 'Nuff said.

stridsvognen · Guest

Spanky Ham · Joined: 22 Mar 2006 Posts: 5643 Location: Comedy Central