CurtPalme.com Home Theater Forum

mp20748 · Posted: Wed May 06, 2009 1:37 pm Post subject: UPS

I need to file a claim.. Sad

jkruger · Joined: 24 Oct 2007 Posts: 2435 Location: Carlsbad, CA

Was there any labeling to indicate it was fragile glass inside?

mp20748 · Posted: Wed May 06, 2009 1:59 pm Post subject:

The box that the tube is in, was also inside of this box:

jkruger · Joined: 24 Oct 2007 Posts: 2435 Location: Carlsbad, CA

Bummer. Hope they pay up.

docadillac · Joined: 05 May 2009 Posts: 29 Location: White Rock

Sorry to hear about another UPS horror story.UPS has damaged every thing I have bought. It is a sad commentary that other shippers are no better either. The volume of freight that flies through the companies on a daily basis means that people have to work fast to unload and load from on vehicle to another to make sure it gets out on time. Stuff gets dropped, thrown and kicked as it moves around. UPS does not pay the recipient for a claim but the shipper. I've been through this a number of times and its always an exercise in frustration. Wish I could say it will get better but I doubt it.

**Curt Palme** · Posted: Wed May 06, 2009 6:49 pm Post subject:

Some smart lawyer should really start a class action suit. I'd like nothing more to see a courier company go bankrupt to put the others on edge.

Xeus · Joined: 07 Mar 2006 Posts: 111 Location: N.E. Wisconsin

Here is an interesting read on dealing with UPS.

http://www.audiokarma.org/forums/showthread.php?t=135050

Matt

Willie · Joined: 13 May 2006 Posts: 169 Location: Green Bay

bbfarmht · Posted: Wed May 06, 2009 9:06 pm Post subject:

ecrabb · Posted: Wed May 06, 2009 10:27 pm Post subject:

I'm sure this won't be popular, but I'm going to throw out a slightly different point of view...

We all know how these packages get handled. We know about the rough handling and the relative potential for damage... We can whine and bitch all we want about the rough handling and losses, but to me, given what we know, in the end, the responsibility is on us to pack this stuff to survive the abuse (within reason, of course.) I'm not saying they're not responsible or that they shouldn't replace the tube - they are and they should - but, it's ultimately us that pack this stuff for transit. Yes, it would be nice if UPS and FedEx were more careful, but as docadillac mentioned, these people handle millions of packages per day and we know this sh*t happens... Frankly, it shouldn't surprise somebody when something that's the perfect (worst) combination of both fragile AND heavy gets broken. I'm surprised it doesn't happen a lot more often, actually.

I know Mike and Curt and the others that ship tubes all the time know their stuff... And, maybe that package is standard issue for shipping tubes, but it looks woefully inadequate to me. A container I bought some 07msp's in was WAY nicer than that. The problem I see is that you've got this wickedly heavy end in the bell/face/mounting hardware all attached to a very light/easy to break glass neck end, and the whole thing is support only at each end. If that box gets knocked around much, all the inertial force from that heavy bell-end gets transferred right into the neck. From what I can see of the box, it doesn't even look like it took much of a hit or fall.

I know how I'd pack an expensive, fragile, and heavy tube with mounting hardware, and it would NOT be like that.

Again, maybe that packing is standard issue, and maybe losses don't occur much, but if so, I'm honestly surprised.

SC

RogueChili · Joined: 31 Mar 2008 Posts: 162 Location: Westfield, MA

You nailed it! Well written ecrabb.

wallace123456 · Joined: 14 Aug 2006 Posts: 2236 Location: Northwest VA area

OUCH!!! That hurts and cut me just looking at it.

Curt,
Did that 07MSP green tube get to you ok? I sent it back on March 20. (I still owe you the blue tube Embarassed

)

Just wondering what condition that arrived. Crying or Very sad

wallace

Well, it's not smashed. Thumbs Up

Sorry, meant to email you, thanks for it, but it's not in a set yet. Funny, I have about 10 sets of tubes to drop into sets that I ahve here, no damn time to do it. THe green tube is for my Barco 800 test chassis now, I managed to nuke the green tube by letting the HV run away to 45Kv while working on an EHT board, which shorted out the green tube. Smile

stefuel · Posted: Wed May 06, 2009 11:42 pm Post subject:

Ahhh but lookie. There's that third 9" LC coupling I've been looking for Wink

draganm · Joined: 08 Mar 2006 Posts: 8990 Location: Colorado

**AnalogRocks** · Posted: Thu May 07, 2009 12:00 am Post subject:

mp20748 · Posted: Thu May 07, 2009 12:15 am Post subject:

Nashou66 · Joined: 12 Jan 2007 Posts: 16171 Location: West Seneca NY

I kinda have to agree with SC. Three LC tubes I got all had a cross members of foam that went parallel to the box so that it stopped the heavier LC chamber from moving back
towards the pin out end of the tube. If that Heavy LC housing moves back and the pinout end can't move out of the box cause it was dropped on that end then the tube neck will crack. I have an old toasty tube still in the housing and I just dropped it in the Box pin out side down with the foam cross members that were in the packaging from Niktec, from about 5 feet and nothing happened. all was good and the box did not crush either.I then dropped it from different angles and still ok.

Athanasios

docadillac · Joined: 05 May 2009 Posts: 29 Location: White Rock

You almost have to triple pack things with lots of support and cushioning. You can never have too much protection.

mp20748 · Posted: Thu May 07, 2009 2:19 am Post subject:

Willie · Joined: 13 May 2006 Posts: 169 Location: Green Bay

THAT AINT RIGHT!!!!! Evil or Very Mad

I didn't say it was right. It is shipping. No matter what you do, or how you ship, too many people you don't know, or have control or influence over, handle your freight.

It is just the way it is.

Willie