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CRT Projector Step-by-Step Setup Guide (NOW FREE)
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Tue Mar 13, 2012 9:38 pm    Post subject: Reply with quote


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There has been a bit of a delay sending out the disks from the start of February. I have been stuck in Jakarta for the last 4 weeks for work.

I notice one person has already filed for PAYPAL refund, Thats fine he will get his cash back seeing he can't wait.

I expect the DVD's will be sent early next week when I am back in Melbourne.

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Graham
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Curt Palme
CRT Tech



Joined: 08 Mar 2006
Posts: 24296
Location: Langley, BC

TV/Projector: All of them!


PostLink    Posted: Wed Mar 14, 2012 12:18 am    Post subject: Reply with quote

Hey Graham, Just food for thought: There's been a number of complaints over the years for your DVD regardling delivery. . Keep in mind that most people that buy it are strangers, and yes, I too would expect shipment within a week of receiving payment.

You seem to get your nose out of joint when someone after a MONTH wants a refund. I sure would want a refund as well. Communication is key on the internet, I found that out the hard way. Forward your emails to wherever you go, and reply to EVERY one. Most people don't have an issue with a month waiting time.. if they know about it.
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kal
Forum Administrator



Joined: 06 Mar 2006
Posts: 17849
Location: Ottawa, Canada

TV/Projector: JVC DLA-NZ7


PostLink    Posted: Wed Mar 14, 2012 1:27 am    Post subject: Reply with quote

We do indicate on the order page that "Orders ship from Australia and are mailed out in bulk approximately every 2 weeks so please allow 4-6 weeks for delivery."

Not everyone reads that of course.

Kal

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gary_uk




Joined: 21 Mar 2012
Posts: 3



PostLink    Posted: Wed Mar 21, 2012 1:16 pm    Post subject: Reply with quote

Graham Johnson wrote:
There has been a bit of a delay sending out the disks from the start of February. I have been stuck in Jakarta for the last 4 weeks for work.

I notice one person has already filed for PAYPAL refund, Thats fine he will get his cash back seeing he can't wait.

I expect the DVD's will be sent early next week when I am back in Melbourne.



Graham, I e-mailed you to ask the status of my order on the 28th Feb (a few days short of 4 weeks since my initial order). I got no reply so I raised the issue with paypal to hopefully get a direct reply from you. Was it not reasonable to expect a direct reply after 7 weeks with no update on my order?

Had it not been for KAL e-mailing me today reqarding your post I'd still be none the wiser about the DVD.

Regards

Gary
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gary_uk




Joined: 21 Mar 2012
Posts: 3



PostLink    Posted: Wed Mar 21, 2012 1:24 pm    Post subject: Reply with quote

kal wrote:
We do indicate on the order page that "Orders ship from Australia and are mailed out in bulk approximately every 2 weeks so please allow 4-6 weeks for delivery."

Not everyone reads that of course.

Kal



Kal, that part was read and noted. 2nd Feb order paid for, the date today is the 21st March, so the 4-6 week window really don't apply as the order has not been posted as Graham confirmed.
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gary_uk




Joined: 21 Mar 2012
Posts: 3



PostLink    Posted: Wed Mar 21, 2012 1:30 pm    Post subject: Reply with quote

Curt Palme wrote:
Most people don't have an issue with a month waiting time.. if they know about it.


Exactly Curt.

btw You not getting my email's either? Razz
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Fri Oct 05, 2012 9:54 pm    Post subject: Reply with quote

All outstanding DVD's where posted approx a week ago.

I am looking at a download model in lieu of postage. Standby as I organize this.

The last postage shipments has had a loss rate of 20% which is unacceptable

Download file size will be approx 1 gig. This resolution is needed to see many of the screen examples in the video.

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Graham
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paprikachips




Joined: 20 Aug 2012
Posts: 20



PostLink    Posted: Thu Nov 15, 2012 11:45 am    Post subject: Reply with quote

why not hire a smalwebshop with auto payment and download instructions .

Wink
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Thu Nov 15, 2012 8:50 pm    Post subject: Reply with quote

The number of these being sold really does not justify spending much resource on this product. I am slowly working my way toward a low cost download solution.
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Graham
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mikeshole




Joined: 09 Dec 2012
Posts: 15



PostLink    Posted: Fri Dec 14, 2012 5:14 am    Post subject: Reply with quote

Is a downloadable version available?
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Fri Dec 14, 2012 6:05 am    Post subject: Reply with quote

Still working on it. I am having sync issues with the audio I havent been able to fix. So no not downloadable yet but soon. Smile
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Graham
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Sun Mar 24, 2013 1:03 am    Post subject: Reply with quote

I have had a delay shipping DVD's due to a corrupted master. They should be gone in the next week.

BUT dont do as one knob did and lock up my PAYPAL account with a dispute INSTEAD OF EMAILING ME AND ASKING WHERE THE disk is.

I have now refunded and will not accept accept ANOTHER ORDER FROM HIM.

A little courtesy goes a long way.

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Graham
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Wed Nov 27, 2013 8:41 am    Post subject: Reply with quote

I am glad it arrived OK and that it has helped you. Smile
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Graham
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winny




Joined: 09 Oct 2013
Posts: 403
Location: Sweden

TV/Projector: BD808s, BG1209/2


PostLink    Posted: Wed Nov 27, 2013 9:34 am    Post subject: Reply with quote

Graham Johnson wrote:
I am slowly working my way toward a low cost download solution.


PirateBay + donation based business model?
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Wed Nov 27, 2013 8:16 pm    Post subject: Reply with quote

At the rate these are being ordered ( about 1 DVD a month) it really doesn't rate spending much time on doing anything at the moment
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Graham
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winny




Joined: 09 Oct 2013
Posts: 403
Location: Sweden

TV/Projector: BD808s, BG1209/2


PostLink    Posted: Wed Nov 27, 2013 8:24 pm    Post subject: Reply with quote

I'll gladly send 50 bucks your way if it wouldn't be for the DVD part. I don't have a DVD player.
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Melifluonze wrote:
Digital is easy. This is torture, but far more interesting...
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Thu Nov 28, 2013 6:16 am    Post subject: Reply with quote

If you want one I will burn it on a memory stick and post it.
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Graham
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winny




Joined: 09 Oct 2013
Posts: 403
Location: Sweden

TV/Projector: BD808s, BG1209/2


PostLink    Posted: Sat Nov 30, 2013 4:26 pm    Post subject: Reply with quote

I'll take it! PM me your PayPal address.
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Melifluonze wrote:
Digital is easy. This is torture, but far more interesting...
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kal
Forum Administrator



Joined: 06 Mar 2006
Posts: 17849
Location: Ottawa, Canada

TV/Projector: JVC DLA-NZ7


PostLink    Posted: Sat Nov 30, 2013 6:03 pm    Post subject: Reply with quote

winny wrote:
I'll take it! PM me your PayPal address.


You can simply pay the $50 here:

http://www.curtpalme.com/SetupDVD.shtm

It goes to Graham.

Kal

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My basement/HT/bar/brewery build 2.0
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Graham Johnson




Joined: 07 Mar 2006
Posts: 241
Location: Melbourne Australia


PostLink    Posted: Sat Nov 30, 2013 9:17 pm    Post subject: Reply with quote

Just put a note on it about it being a memory stick version
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Graham
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