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Graham Johnson
Joined: 07 Mar 2006
Posts: 228
Location: Melbourne Australia
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 Link Posted: Tue Mar 13, 2012 9:38 pm Post subject: |
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There has been a bit of a delay sending out the disks from the start of February. I have been stuck in Jakarta for the last 4 weeks for work.
I notice one person has already filed for PAYPAL refund, Thats fine he will get his cash back seeing he can't wait.
I expect the DVD's will be sent early next week when I am back in Melbourne.
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Graham
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Curt Palme
CRT Tech
Joined: 08 Mar 2006
Posts: 18043
Location: Langley, BC
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| Link Posted: Wed Mar 14, 2012 12:18 am Post subject: |
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Hey Graham, Just food for thought: There's been a number of complaints over the years for your DVD regardling delivery. . Keep in mind that most people that buy it are strangers, and yes, I too would expect shipment within a week of receiving payment.
You seem to get your nose out of joint when someone after a MONTH wants a refund. I sure would want a refund as well. Communication is key on the internet, I found that out the hard way. Forward your emails to wherever you go, and reply to EVERY one. Most people don't have an issue with a month waiting time.. if they know about it.
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 12330
Location: Ottawa, Canada
TV/Projector: JVC DLA-RS56
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| Link Posted: Wed Mar 14, 2012 1:27 am Post subject: |
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We do indicate on the order page that "Orders ship from Australia and are mailed out in bulk approximately every 2 weeks so please allow 4-6 weeks for delivery."
Not everyone reads that of course.
Kal
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My basement/HT/bar/brewery build 2.0
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gary_uk
Joined: 21 Mar 2012
Posts: 3
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| Link Posted: Wed Mar 21, 2012 1:16 pm Post subject: |
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| Graham Johnson wrote: | There has been a bit of a delay sending out the disks from the start of February. I have been stuck in Jakarta for the last 4 weeks for work.
I notice one person has already filed for PAYPAL refund, Thats fine he will get his cash back seeing he can't wait.
I expect the DVD's will be sent early next week when I am back in Melbourne. |
Graham, I e-mailed you to ask the status of my order on the 28th Feb (a few days short of 4 weeks since my initial order). I got no reply so I raised the issue with paypal to hopefully get a direct reply from you. Was it not reasonable to expect a direct reply after 7 weeks with no update on my order?
Had it not been for KAL e-mailing me today reqarding your post I'd still be none the wiser about the DVD.
Regards
Gary
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gary_uk
Joined: 21 Mar 2012
Posts: 3
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| Link Posted: Wed Mar 21, 2012 1:24 pm Post subject: |
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| kal wrote: | We do indicate on the order page that "Orders ship from Australia and are mailed out in bulk approximately every 2 weeks so please allow 4-6 weeks for delivery."
Not everyone reads that of course.
Kal |
Kal, that part was read and noted. 2nd Feb order paid for, the date today is the 21st March, so the 4-6 week window really don't apply as the order has not been posted as Graham confirmed.
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gary_uk
Joined: 21 Mar 2012
Posts: 3
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| Link Posted: Wed Mar 21, 2012 1:30 pm Post subject: |
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| Curt Palme wrote: | | Most people don't have an issue with a month waiting time.. if they know about it. |
Exactly Curt.
btw You not getting my email's either? 
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Graham Johnson
Joined: 07 Mar 2006
Posts: 228
Location: Melbourne Australia
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| Link Posted: Fri Oct 05, 2012 9:54 pm Post subject: |
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All outstanding DVD's where posted approx a week ago.
I am looking at a download model in lieu of postage. Standby as I organize this.
The last postage shipments has had a loss rate of 20% which is unacceptable
Download file size will be approx 1 gig. This resolution is needed to see many of the screen examples in the video.
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Graham
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paprikachips
Joined: 20 Aug 2012
Posts: 20
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| Link Posted: Thu Nov 15, 2012 11:45 am Post subject: |
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why not hire a smalwebshop with auto payment and download instructions .
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Graham Johnson
Joined: 07 Mar 2006
Posts: 228
Location: Melbourne Australia
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| Link Posted: Thu Nov 15, 2012 8:50 pm Post subject: |
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The number of these being sold really does not justify spending much resource on this product. I am slowly working my way toward a low cost download solution.
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Graham
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mikeshole
Joined: 09 Dec 2012
Posts: 15
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| Link Posted: Fri Dec 14, 2012 5:14 am Post subject: |
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Is a downloadable version available?
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Graham Johnson
Joined: 07 Mar 2006
Posts: 228
Location: Melbourne Australia
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| Link Posted: Fri Dec 14, 2012 6:05 am Post subject: |
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Still working on it. I am having sync issues with the audio I havent been able to fix. So no not downloadable yet but soon. 
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Graham
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Graham Johnson
Joined: 07 Mar 2006
Posts: 228
Location: Melbourne Australia
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| Link Posted: Sun Mar 24, 2013 1:03 am Post subject: |
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I have had a delay shipping DVD's due to a corrupted master. They should be gone in the next week.
BUT dont do as one knob did and lock up my PAYPAL account with a dispute INSTEAD OF EMAILING ME AND ASKING WHERE THE disk is.
I have now refunded and will not accept accept ANOTHER ORDER FROM HIM.
A little courtesy goes a long way.
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Graham
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