CurtPalme.com Home Theater Forum

jamieh · Posted: Sat Jul 28, 2007 3:36 pm Post subject:

Moome
I've tried contacting thru your email shown on your websitewith no reply.
I was inquiring about my Vim card i ordered. Can you find out or give a good email to communicate with you?
Thanks

**kal** · Posted: Sat Jul 28, 2007 3:48 pm Post subject:

jamieh · Posted: Sat Jul 28, 2007 4:24 pm Post subject:

Kal
I'm very familiar with how Moome operates as i'm a past customer on several items. Since i had a question concerning my deposit and payment i asumed it was best to ask the person i gave my money to. I even tried the email address on this site(moome@curtpalme) but it bounces back to me from your hotmail address.
I don't need my hand held thankyou. Just frustrated with the lack of customer service from someone who i would say has at least 40k US from this one product alone(and thumbs up to Moome as i know he's earned it)
I apologize if i seem impatient...just ask my wife....i keep telling her to be patient with these damn household chores around here.

**kal** · Posted: Sat Jul 28, 2007 4:52 pm Post subject:

ADRIANKELLY · Joined: 07 Dec 2006 Posts: 185 Location: Anchorage Alaska

For everyone that didn't get a tracking number do not worry to much . I never even got a conformation of payment recieved , or tracking number , or anything but a palpal money sent notice . Then today the package arrived with no notice . It was a advanced with gamma and remote . so more to come I am sure .

ADRIANKELLY · Joined: 07 Dec 2006 Posts: 185 Location: Anchorage Alaska

Just so you know $35 downpayment was March 30 th , And total payment completed July 7 th . I was however on the first preorder list since Dec 06 .

**moome** · Joined: 01 Jun 2007 Posts: 469

every one do not worry, we will finish ship out all order before 7/25 order. we take many time to mod the card wit hthree type, and test them!
we consider sell one model next time! that's will save mod time and shipping schedule!

**kal** · Posted: Sun Jul 29, 2007 8:08 pm Post subject:

That's a good idea Moome. Simplifying product lines solves a LOT of headaches.

Kal

tomgee · Posted: Fri Aug 03, 2007 1:46 pm Post subject:

Thanks Moome! My Deluxe setup is up and running. Picture in digital mode is definite better then RGBHV via component conversion and external doubler. Just wish I can control the input selection from my Directtv remote or the remote from your board. ( Maybe just a short term requirement until all equipment are upgraded to digital.)

Thanks Again.

Gino · Posted: Wed Aug 15, 2007 4:17 am Post subject:

Kal - I paid for 2 of these cards 2 weeks ago. Are you able to track the status of my order? Is it in transit?

**kal** · Posted: Wed Aug 15, 2007 3:22 pm Post subject:

Hi Gino - I'm afraid not. All I see is the order go through to Moome. I have no idea when he ships and I don't have access to the tracking #.

Kal

Gino · Posted: Thu Aug 16, 2007 5:01 am Post subject:

It's all good Kal, received them today.

**kal** · Posted: Thu Aug 16, 2007 12:41 pm Post subject:

Excellent Gino! That was actually pretty fast I think! (About 2 weeks since you ordered?)

Kal

**kal** · Posted: Fri Aug 31, 2007 1:49 pm Post subject:

Update: The Moome VIM-HD Marquee cards are now sold out.

Moome's keeping a few around in case repair/exchanges are need. If after a few weeks everyone's happy then he may sell off these ones too (less than 5).

Kal

**kal** · Posted: Sat Sep 01, 2007 12:44 pm Post subject:

Add this to the FAQ:

How do I adjust gamma on this card?
See this Gamma Tuning Guide for Moome products

**kal** · Posted: Wed Sep 05, 2007 5:36 pm Post subject:

Well, enough people seem to still want this card, so a new batch of 60 VIM-HD High End model cards has been ordered from the factory. Price is the same as before. Order today and it will ship to you in mid to late October. Note: Basic and Advanced models are no longer offered in order to speed up order processing as most previous sales were for the high end model.

Click here to place your order.

For everyone that ordered before September 2007 and hasn't received their card yet, it should be on its way to you now!

Kal

**kal** · Posted: Sat Oct 27, 2007 3:06 am Post subject:

Update: Moome has now received the second batch of VIM-HD card and they are being tested. They will start shipping out soon to customers in the order that the orders were received.

Kal

**kal** · Posted: Sun Nov 04, 2007 10:13 pm Post subject:

Update: Moome sent me an email that the VIM-HD cards will start shipping out tomorrow (Nov 5th) and he should complete sending out all orders within 2 weeks.

There's cards left in this batch so ordering today will result in the card shipping out to you within 2 weeks.

Kal

anqgiap · Joined: 25 Sep 2007 Posts: 43

I, too, got an email from Moome (because I asked) and he said he will start shipping on the 5th; just wonder why it takes him TWO-WEEK to send all the orders out; waiting for boxes for the cards to be delivered? It would be very nice to have it by the end of this week for the long holiday weekend of watching HD movies.

garyfritz · Joined: 08 Apr 2006 Posts: 7139 Location: Fort Collins, CO

Probably because he tests every board before he sends it out. In his copious free time. This isn't his day job, after all.