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audiogeek_00
Joined: 09 Mar 2012
Posts: 16
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 Link Posted: Tue Apr 23, 2013 6:21 pm Post subject: IFB 1.3 card failure-Moome won't respond |
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I bought a IFB 1.3 card about 1 year ago from Moome and it recently stopped working. Moome is not responding to my email requests for suggestions on what to do. Has anyone here been in a similar situation with Moome products? Did it get resolved? What were your experiences? $330 is not BIG money, but I would hope to get a few years out of it. If anyone here has gotten some resolution then I will be patient and work with him. Otherwise, my money will go towards saving for a digital projector instead of fixing/replacing the board. I'm hoping for getting the board issue resolved.
Best,
Tim
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ecrabb
Forum Moderator
Joined: 13 Mar 2006
Posts: 15909
Location: Utah
TV/Projector: JVC RS40, Epson 5010
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| Link Posted: Tue Apr 23, 2013 7:07 pm Post subject: |
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I exchanged a few emails with Moome about getting an IFB repaired, and while I didn't follow through, I did have confidence that he would receive and repair the board. However, my memory of it was that the email comm was slow, and that the turnaround time to get the board repaired would be even slower. I wouldn't expect an email reply in less than a week, and I'd guess turnaround on your board would be at least a couple of weeks, if not a month or more. Just my sense of the situation, though - no first-hand experience.
SC
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audiogeek_00
Joined: 09 Mar 2012
Posts: 16
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| Link Posted: Tue Apr 23, 2013 7:16 pm Post subject: |
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SC, thanks for the reply. Based on the initial interaction I had when purchasing the board, which took some time to get a confirmation of shipment, that it would take some time to get this latest issue resolved. Perhaps I had some unrealistic expectations based on some interactions with Moome when I first received the card. I did have some issues when I first got the board and Moome was very responsive with instructions to remedy the issue, so I was hoping for the same response. I guess I'll wait and see what happens. I'll use the time not watching movies to catch up on some reading.
Best,
Tim
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Ron W
Joined: 07 Aug 2009
Posts: 807
Location: Mississauga
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| Link Posted: Tue Apr 23, 2013 7:50 pm Post subject: Re: IFB 1.3 card failure-Moome won't respond |
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| audiogeek_00 wrote: | I bought a IFB 1.3 card about 1 year ago from Moome and it recently stopped working. Moome is not responding to my email requests for suggestions on what to do. Has anyone here been in a similar situation with Moome products? Did it get resolved? What were your experiences? $330 is not BIG money, but I would hope to get a few years out of it. If anyone here has gotten some resolution then I will be patient and work with him. Otherwise, my money will go towards saving for a digital projector instead of fixing/replacing the board. I'm hoping for getting the board issue resolved.
Best,
Tim |
I don't know whether your experience was the same as mine and although the previous generation products, I went through TWO Moome V2 versions inside of a year because the video "auto-lock" feature which, for some unknown reason, in each case, over a matter of three to four months, gradually failed to the point where I was ultimately never getting a picture and/or audio. Based on eventual communication with Moome, it seemed it was a design defect with some models. It would have been better if a manual choice of inputs could have been designed in to the unit, it was not, hence, the eventual failures with both my original and the replacement. Because the cost of shipping and repair was just not worth it, I scrapped the Moome and went back to a Fury 3 which has the manual choice of inputs and after a year and a half, I have been without any of these problems I experienced with the Moome units. Also, the people at Fury were much quicker to respond and ultimately dealing with any issues. As you have seen, Moome is not.
Some have stated the Moome's picture was superior to the Fury 3, however, I, personally, saw no difference and over the mid-long haul for me, the Moome product was just not reliable enough thus, no more purchases.
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audiogeek_00
Joined: 09 Mar 2012
Posts: 16
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| Link Posted: Tue Apr 23, 2013 10:21 pm Post subject: |
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How does the Fury 3 inteface with the PJ? Would I use the old RGBHV card to the Fury 3 or does it plug in like the Moome board?
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Nashou66
Joined: 12 Jan 2007
Posts: 16171
Location: West Seneca NY
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audiogeek_00
Joined: 09 Mar 2012
Posts: 16
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| Link Posted: Tue Apr 23, 2013 10:31 pm Post subject: |
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The Moome signal (bottom) looks cleaner. How does that translate to the actual picture?
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Nashou66
Joined: 12 Jan 2007
Posts: 16171
Location: West Seneca NY
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CIR Engineering
Joined: 25 Aug 2008
Posts: 4264
Location: Chicago USA & Berlin Germany
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| Link Posted: Tue Apr 23, 2013 11:04 pm Post subject: |
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| Nashou66 wrote: | | Nashou66 wrote: | Scope pics of HD Fury III and Moome respectively.
Fury at 1080p@60
Moome at 1080p@72 !!!
Athanasios |
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Stealing my scope photos...
craigr
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Ron W
Joined: 07 Aug 2009
Posts: 807
Location: Mississauga
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| Link Posted: Tue Apr 23, 2013 11:21 pm Post subject: |
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| audiogeek_00 wrote: | | How does the Fury 3 inteface with the PJ? Would I use the old RGBHV card to the Fury 3 or does it plug in like the Moome board? |
It is an external separate device along the lines of the Moome CRT Ext HD 1.4 box. How that might interface with a PJ is something that others probably would be better able to explain.
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Nashou66
Joined: 12 Jan 2007
Posts: 16171
Location: West Seneca NY
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audiogeek_00
Joined: 09 Mar 2012
Posts: 16
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| Link Posted: Wed Apr 24, 2013 10:57 pm Post subject: |
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Moome got back to me last night. He asked some questions about LEDs and such and I gave him the info. So I will see how this goes. If the card can be repaired/replaced then i'll go that route. The longer I wait the more money I can save towards a digital pj. Once the Moome card goes out again so does the Sony. I'll not invest any more in CRT tech.
Tim
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audiogeek_00
Joined: 09 Mar 2012
Posts: 16
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| Link Posted: Thu May 23, 2013 5:12 pm Post subject: |
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Update on Moome IFB card. He received and tested the card and said that the card passed all of his tests. I'm not sure what the issue is now. I don't have a way to feed a signal to the projector any other way to tell if it is something with the projector. I have had problems before with the length of my HDMI cable (25') and had to replace it with a newer cable. I was able to plug another display up to the cable to verify that it was getting an image. I was hoping it was the card so that I didn't have to make a projector decision right now. I will not spend any more money on my 1252. When i get the card back I will try it again but I am less than optimistic. It may be that I'll end up selling the V2 card and seeing if anyone is interested in my 1252 (i'll likely let it go for the cost of shipping). If anyone has some suggestions on what to try I am all ears.
Much appreciated,
Tim
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stridsvognen
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| Link Posted: Mon Jul 01, 2013 10:20 am Post subject: |
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Are you using a Radiance.? If you do, make sure you have the last firmware, there was some trouble making handshake to the moome Card here at my setup.
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